Unit 3 Outcome 2a Flashcards
Why does management have such a significant role?
Because it structures an organisation.
What is Corporate Culture?
. Corporate culture is the values and beliefs shared by members of an organisation.
. It can be split into official and real corporate culture and is different in each organisation as it should reflect the certain style or character of an organisation.
How can the Corporate Culture be split?
. Official Corporate Culture
. Real Corporate Culture
What is the Official Corporate Culture?
. revealed through the policies, objectives and slogans of an organisation
. can help keep members of an organisation on track
What is the Real Corporate Culture?
. the rules that guide how people in the organisation behave
. This can be written or unwritten
. includes aspects such as dress code
Why is corporate culture so important?
The culture decides the way employees interact at their workplace. The organisation culture brings all the employees onto a common platform. It is the culture of an organisation which extracts the best of each team member. The culture of an organisation represents certain predefined policies which guide the employees and give them a sense of direction at the workplace
What are the Elements of a Corporate Culture?
. Values and Practices
. Symbols
. Rituals, Rites and Celebrations
. Heroes
What elements indicate the type of corporate culture an organisation has?
The elements which indicate the type of corporate culture an organisation has includes an organisations values and practices, symbols, heroes, rituals, rites and celebrations.
Explain the following Corporate Culture Element: Values and Practices.
These are the ways things are done in an organisation.
. Examples include honesty, hard-work and teamwork.
Explain the following Corporate Culture Element: Symbols.
These are the events or objectives established to represent what the organisation believes to be important.
. Examples include organisations which believe in positive competition among employees,
. they can organise various sporting events which then becomes a symbol of their belief.
Explain the following Corporate Culture Element: Rituals, Rites and Celebrations.
These are the routine behavioural patterns in an organisations everyday life.
. Examples include regular social gathering to help develop a sense of belonging among employees
Explain the following Corporate Culture Element: Heroes.
These are an organisation’s successful employees who reflect it’s values and are therefore recognised and sometimes rewarded for acting as a good example for others.
How can an organisation develop a positive corporate culture?
. manager understanding the organisations unique culture
. training
. communication
. recognising and rewarding
. can be developed simply by building on any of the 4 elements
Why is it important for a manager to understand an organisation’s corporate culture?
. Corporate culture is a powerful tool for achieving organisational objectives, however it is different in each organisation therefore a manager needs to understand their organisations unique culture in order to achieve objectives.
. Furthermore, if the manager understands the culture its easier to get things done or change something in the routine or procedures.
What is a management structure?
. A management structure is an organisations formal arrangement of management, employees and resources, this is in pursuit of its objectives.
. Due to organisations being different there are 3 different structures for an organisation to use and even combine according to their specific situation, this includes the functional, divisional and matrix structure.
What is management hierarchy?
. arrangement that provides increasing authority at higher levels of the hierarchy
. This means senior managers have greater accountability, responsibility and power compared with those at lower levels.
What are the different levels of account ability/responsibility/authority?
. top/senior/executive management team
. middle management team
. frontline/supervisory management team
Describe top/senior/executive management team level of responsibility.
high accountability/responsibility/authority management titles: . board of directors . chief executive officer (CEO) . managing director (MD) Responsibility: . vision . mission statement . strategic (long-term planning)
Describe middle management team level of responsibility.
medium accountability/responsibility/authority management titles: . department head . divisional head . plant manager . store manager responsibility: . department/divisional objectives . tactical (medium-term) planning
Describe frontline/supervisory management team level of responsibility.
low accountability/responsibility/authority management titles: . team manager . supervisor . team leader . frontline manager responsibility: . section/sub-departmental planning . operational (short-term) planning
What are some characteristics of this pyramid-shaped manage structure?
. rigid lines of communication
. numerous levels of management (managing director to supervisor)
. clearly distinguishable organisational positions, roles and responsibilities
. hierarchical, linear flows of information and direction (with a large amount of information directed downwards)
. centralised control (with all strategic decisions made by senior management)
. a chain of command
What are the 2 main features of a management hierarchy?
. chain of command/line authority
. and span of control
What is a chain of command/line authority?
. A system that determines the responsibility, supervision and accountability of members in an organisation
. PRO: only one person ultimately remains in charge
. CON: information flows one way (from top to bottom)
What is the unity of command?
the unity if command is a principle which states that each employee within an organisation to report to only one supervisor.
