Unit 3 Key terms, People

Question 1

Recruitment objective

Answer 1

Attain the number and quality of employees that can be chosen to help the business achieve its objective and aims

Question 2

Job description

Answer 2

A document that describes the duties that a worker is required to carry out.

Question 3

Person specification

Answer 3

A document that lists the qualifications , skills and experience that a worker needs to be able to carry out the job

Question 4

Internal recruitment

Answer 4

When a vacancy if filled with an employee already working within the organisation

Question 5

External recruitment

Answer 5

When a vacancy is filled with an employee who is not familiar with the organisation

Question 6

Selection

Answer 6

Involves finding out more about candidates that a decision can be made about who to offer the job to

Question 7

Methods of selection

Answer 7

The ways in which a business narrows down the applicants for a job

Question 8

Curriculum vitae

Answer 8

Latin for ‘course of life’ - summarises a candidate’s skills, work experience and education / qualifications

Question 9

Application form

Answer 9

Provide info in answer to questions on a form. The form has spaces for specific info to be written

Question 10

Letter of application / Cover letter

Answer 10

A letter written by the applicant explaining why they believe they are suitable for the job

Question 11

Interview

Answer 11

The applicant meets people from the business for a face to face discussion. Each candidate will be asked a series of identical question in which the answers will be compared to

Question 12

References

Answer 12

Statements from previous or current employer or responsible person about the suitability of the applicant for the job

Question 13

Training

Answer 13

A short term process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively

Question 14

induction training

Answer 14

Training aimed at introducing new employees to a business and its procedures. It aims to help them settle in

Question 15

On the job training

Answer 15

employees receive training whilst remaining in the workplace. They are normally shown what to do by a more experienced employee through demonstration or shadowing

Question 16

Coaching

Answer 16

the coach offers suggestions how the trainee could improve

Question 17

Off the job training

Answer 17

When employees are taken away from their usual place of work to be trained

Question 18

Development

Answer 18

A long term process focussed on helping the worker realise their longer term potential through qualifications

Question 19

Apprenticeship training

Answer 19

Designed for employees new to a trade or profession. The scheme combines on the job training with study working towards a recognised professional qualification

Question 20

Vocational (work related) qualifications

Answer 20

They are designed to enable the employee to acquire hands on applied skills such as carpentry and hairdressing

Question 21

Academic qualifications

Answer 21

Involves studying theory, degrees and A-levels

Question 22

Professional development

Answer 22

The completion of vocational and academic qualifications

Question 23

Motivation

Answer 23

About commitment to do something, in other words, ‘the will to want to work’

Question 24

Retention

Answer 24

When employees stays within a firm for a long period of time

Question 25

Salary

Answer 25

A fixed amount paid per year

Question 26

Wage

Answer 26

A fixed amount paid per hour

Question 27

Financial methods of motivation : Pay

Answer 27

Amount paid by the employer to the employee on a regular basis. Pay can be paid monthly, weekly or by hour

Question 28

Financial methods of motivation : Fringe benefits

Answer 28

An extra benefit given in addition to an employee's pay , e.g, a company car or private health care

Question 29

Financial methods of motivation : Bonus

Answer 29

Extra payments that are give to staff above their usual payment. A bonus may be linked to how well a business has performed over a particular time period or given at a specific time of year

Question 30

Financial methods of motivation : Profit sharing

Answer 30

Any system whereby employees receive a percentage of business profits

Question 31

Non-financial methods of motivation

Answer 31

Recognition of employee achievement or effort e.g, employee of the month, badge, certificates, vouchers

Question 32

Non-financial methods of motivation : Praise

Answer 32

Verbal feedback ( 'job well done' ) Improves self esteem Efforts recognised

Question 33

Non-financial methods of motivation : environmental

Answer 33

The conditions in which people work. Conditions that are safe, light and comfortable are more likely to motivate workers

Question 34

Organisational structure

Answer 34

How people and departments are organised within the business

Question 35

Organisational charts

Answer 35

Diagrams that show the internal structure of the business

Question 36

Layers

Answer 36

The number of levels in a business organisation

Question 37

Span of control

Answer 37

The number of employees (or subordinates) for whom a manager is responsible

Question 38

Accountability

Answer 38

to explain, to justify, to be responsible

Question 39

Flexi-time

Answer 39

where the worker can work their weekly hours in as few or as many days as they wish

Question 40

Shift working

Answer 40

Work that takes place on a schedule outside the traditional 9-5 day. It can involve evening or night shifts, early morning shifts and rotating shifts

Question 41

Verbal communication

Answer 41

Sharing of info between individuals using speech

Question 42

Written communication

Answer 42

Process of sharing information using written symbols or texts

Question 43

Digital technology

Answer 43

Where businesses use computers based tools, systems, devices and resources to generate , store or process data

Question 44

Digital communication

Answer 44

Using the technology tools in order to transfer information to another person

Question 45

Employment law

Answer 45

Provides rights for employees to be protected in the workplace

Question 46

Discrimination

Answer 46

The unacceptable treatment of any individual or group of individuals who are termed to be different.

Question 47

Formula to work out holiday entitlement

Answer 47

days worked per week x 5.6

Question 48

Contract of employment / statement of particulars

Answer 48

when new staff are recruited to a business , they will be offered a written contract of employment of statement of particulars within 8 weeks of starting work. It is a legal agreement between the employer and employee