march 2021 revision - unit 3 Flashcards
Tall structure advantages
- clear communication
- less responsibility for managers
- more promotion opportunities
Tall structure disadvantages
- subordinates feel controlled
- less chance of communication with higher authority figures
Flat structure advantages
- delegate responsibilities
- more communication through colleagues
Flat structure disadvantages
- unclear lines of communication (miss key info)
- managers have larger responsibilities
- less promotion opportunities
full time working advantage (for the business)
permanently available
full time working disadvantage (for the business)
Unnecessary pay
part time working advantage (for the business)
work when suitable for business
part time working disadvantage (for the business)
train more employees
flexible working advantages (for the business)
Benefit from motivated workers
flexible working disadvantages (for the business)
Worker may not be available
Temp. working advantages (for the business)
Work when suitable for business
Temp. working disadvantages (for the business)
difficulty recruiting
Working from home advantages (for the business)
Save costs by not providing office space
Working from home disadvantages (for the business)
Workers communicate less
Working while mobile advantage (for the business)
Increased productivity
Working while mobile disadvantage (for the business)
Not able to monitor productivity
Self employment advantage (for the business)
Only need to pay for the work they do
Self employment disadvantage (for the business)
May not work in the way the business’ own employees are trained to
full time working advantage (for worker)
Full payment
full time working disadvantage (for worker)
Tied to working a full week throughout year
part time working advantage (for worker)
Work when suits them
part time working disadvantage (for worker)
Paid less money
flexible working advantage (for worker)
Work when suits them
flexible working disadvantage (for worker)
May not be offered as much work
Temp. working advantage (for worker)
Work when suits them
Temp. working disadvantage (for worker)
finances insecure when job is not need
Working from home advantage (for worker)
Saves time and money as no travel
Working from home disadvantage (for worker)
Distractions at home
Working while mobile advantage (for worker)
Full use of time
Working while mobile disadvantage (for worker)
Under pressure to work even on holiday
Self employment advantage (for worker)
In control and highly motivated
Self employment disadvantage (for worker)
No work may be needed so no income
Phone communication advantage
- clear exchange of info
- immediate
Phone communication disadvantage
- no record
Meeting communication advantage
- clear understanding and exchange of info
- record (minutes - a written summary)
Meeting communication disadvantage
- expensive
- takes time
Presentation communication advantage
- Preparation of speech
- Ask questions - help understanding
Presentation communication disadvantage
- difficulty to check understanding
- take time
- expensive (sometimes)
Letter advantage
- record
- take time - ideas clear
- reader can read it over
Letter disadvantage
- time-consuming
- meaning can be unclear
Email advantage
- Fast, immediate
- Can use attachments to add info
- record
- send to groups
Email disadvantage
- emails checked irregularly
- lost in spam or deleted
Text advantage
- Immediate
- Record
- Send to groups
Text disadvantage
- limited info
- not good for discussing ideas
Social media advantages
- Sent in bulk
- Pictures can be added
Social media disadvantages
- may not be successful
Website communication advantages
- saves money (no prints or posters)
- Customers order online
Website communication disadvantages
- cannot ask for info easily
- customers cannot view the goods
Written communication advantages
- Record
- Reread messages
- Sent in bulk
- Avoid confrontation
- Instantly received
Written communication disadvantages
- Cannot check is message has been received
- May not be a clear message
- (Emails) virus risk
- (emails) lost in junk
- overwhelming
Verbal communication advantages
- Feedback for understanding
- Emphasis points through voice tone & body language
- Diagrams & pictures provide higher explanation
Verbal communication disadvantages
- a lot may be listening
- Receiver may disrupt if dislike message
- No record
- Expensive (travel)
Marketing communication importance
- inform customers of product/service
- sales team communicate with each other about selling the product
Finance communication importance
- Communicate bank to arrange loan(s)
- Bills & payment
- Account department need info about sales and purchases for accuracy
Business operations communication importance
- Production team will need to know how many goods to make
- Discuss quality
Government communications importance
- Know government’s rules & regulations e.g safety & environmental
HR communication importance
- workers need to be recruited
- workers need to be appraised
- problems between workers need to be resolved
Internal recruitment advantages
- cheaper
- quicker
- already knows business
- known by managers
- motivate more workers
Internal recruitment advantages
- fill a skills gap
- new ideas
- avoid unhappy workers
- necessary when business is growing
- saves promoting internally
Employee motivation advantages
- high worker productivity
- reduced levels of worker supervision
- low worker absenteeism (happy)
- improved quality
Employee retention advantages
- saves time and costs
- training costs will be lower
- good reputation for treating its workers well
On the job training advantages
- specific
- saves cost (travel)
- produces something
- teach to how they want it done
On the job training disadvantages
- low quality
- bad habits picked up
- only learn one way
- may not obtain qualification as a result of training
- group is uneasy to train
Different ways of on the job training
- lectures
- demonstrations
- team building activities (expensive)
- e-learning
- role play / simulation
Off the job training advantages
- given by experts
- motivates trainee
- valued
- specific training required by experts (e.g safety)
Off the job training disadvantages
- expensive
- loses output
- may leave for new job
Why do businesses train their workers?
- induction training makes new recruits comfortable and familiar
- provides new skills (e.g technical)
- develops personal skills (e.g leadership, communication and organisation)
- informs laws and rules (e.g employment law - discrimination)
Benefits of training workers
- improves productivity
- improves quality
- solves skill shortages
- improve motivation and retention
- goods and services produced safely
Benefits to employees of staff development
- gain skills & qualifications
- promotion or other benefits
- still get paid
Benefits to businesses of staff development
- overcome skills shortages
- meet future staffing needs
- improve staff retention
- motivate workers (increase in output & quality…)
(Employment law) - A business must not …
- pay workers differently
- favour people when recruiting
- discriminate when promoting
- mistreat workers
A business that does discriminate may find …
- less motivation
- low retention / high turnover
- poor reputation (reduce sales & affect recruitment)
- fined / pay compensation to employees
A business that takes action to stop discrimination may find …
- increases costs ( raise pay for women)
- rewrite recruitment and training policies to prevent discrimination
- needs to monitor what goes on in the workplace
The effects of providing a contract of employment to all workers include …
- increased costs (employ additional people to cover workers who are on holiday or who work part-time)
- managing staff holidays to ensure enough workers to do the work
