Unit 3- Communication terms Flashcards
Body Language
Use of posture, facial expressions, gestures, and movement to send a message.
Care Plan
A written plan of care that provides guidance about how to care fro residents. based on their individual needs.
Chart
The resident’s medical record which is a legal document that includes information such as the resident’s history, documentation of care provided, medical orders, and care plan.
Checklist
A written form used by the NA to check ongoing resident observations such as appetite or vital signs. Also called flow charts or flow sheets.
Communication
The exchange of thoughts, feelings, and information by verbal or nonverbal messages. The exchange can be written, spoken, sign language, or electronic.
Continuity of Care
Care of a resident that is consistent over time which allows a resident and staff to develop a deeper relationship which improves the quality of care.
Cyanosis
Blue or gray color of the skin due to lack of oxygen which may initially be observed on the lips and nail beds.
Extremities
Arms or legs.
Incident
An unexpected event that may cause harm to residents, employees, or any other person.
Non-Verbal Communication
Messages sent by means other than spoken or written words. Includes facial expressions, gestures, and body movements.
Objective
Observations made by the Nurse Aide by seeing, hearing, feeling, or smelling.
Receiver
The person who receives a message.
Report
Communication of resident activity between team members that occurs routinely at the change of shift.
Sender
The person who gives a message.
Signs and Symptoms
Indicators of illness or a medical condition. Signs are objective (observable) while symptoms are subjective (stated by the resident)
Subjective
Statements by the resident describing the symptoms they are experiencing.
Non-verbal communication includes what?
Facial expressions, gestures, posture, use of touch, eye contact, silence, personal appearance.
Conflict doesn’t always have to be __________.
Negative
What are components of the care plan that Nurse Aides need access to?
Resident mobility
Resident diet
Toileting habits
Vision and hearing
Bathing routine
Dressing
Grooming
Activity preferences
When do care conferences take place?
Twenty-one days of admission and every three months following.
Subjective and Objective
Subjective is what a person SAYS while objective is what the NA OBSERVES
When to report?
in an event that is not part of the routine care of the resident or facility. May cause harm to residents, employees, or any other person.
