unit 3 chap 3 management Flashcards
what does management mean
all activities that managers have to perform –> to ensurethe smooth running of the business w/o any disturbance
good managment involves?
invidializing every employee –> maximize their potential + best untiize their unique skills
good mangers improve–> employees satisfaction + development
- get to know their employees personally —-> promotes greater success + productivity
Mention 5 manager roles of Henry Fayol
Planning
Organising
Commanding
Coordinating
Controlling
Define the roles
Planning
Planning
- good managers think ahead
-senior management establishes over all strategic objs
Then translated into tactical objs for less senior staff
-planning needed to put obj into effect
-in order to create plan—> managers must consider—> firms tangible + non tangible resources + work in progress + trends + future events
Features of good plan
. Unity
.continuity
. Flexibility
.specificity
Define the role
Organising
-providing everything is imp to a plan of action - including physical + huma resources + activities
- not only giving instructions but
ppl through out business need to be recruited carefully + encourager to take some authority + hold some accountability
Define the role
Commanding
-guiding + leading + overseeing employees
Ensuring organisational goals met
- developing staff —> so that they are motivated to apply all abilities at work
- make sure they are fulfilling obj
Define the role
Coordinating
Goals + Devision of each staff and brach are all put together
- achieving common sense of purpose
- requires all personnel to be aware + understanding of their responsibilities
- resources + activities in org should work in harmony to achcive desired goal
Define role
Controlling
- managements responsibly to appraise performance in achieving targets + take action if under performance
- imp to provide positive feedback when things going right as well
How do managers contribute to business success?
Mention the key indicting of impact
Managers play very imp told in success of business
- functions and roles suggeted by FAYOL and MINTZBERG suggest significance of thier work
Key indicators of impact made by managers
- business regularly meets obj
- high employee motivation
- high level of customer satisfaction
- high regard from third parties eg stakeholders
- low Labor turnover
What are the 4 imp managerial positions
- directors
- managers
- supervisors
-work representatives
Define the managerial positions
- directors
DIRECTORS
- senior managers
-elected by office or stakeholders in limited company
- head of major functional dep
- generally responsible for strategic level task in org
- work towards achieving obj of dep set by board of directors
- communicate obj to rest of dep
Define the managerial position
-MANAGERS
MANAGERS
- individuals responsible for ppl + resource’s * decision making
- some authority over staff below then in hierarchy
Define the managerial position
- SUPERVISORS
SUPERVISORS
-appointed by management to watch over work of others
-do have responsibility for leading a team working towards preset goals
Define the managerial position
-WORK REP
WORK REP
-elected by workers
-work councils or TU reps to discuss areas of common concerns with managers
Mention the 4 management styles
-Autocratic
-Democratic
-Paternalistic
- Laissez faire
Define AUTOCRATIC management style
Keeps all decision making at centre of org
Orders given down to employees —> then checked that they are carried out
-one way communication used by managers
Motivation levels are down —> supervisors essential
Workers become accustomed to this style that dependant on Leader for all guidance
Not show any initiative
-imp for new employees
Define Democratic leadership style
Promotes active participation of workers in taking decisions
Info passed down to employees —> enabling then to take part in decision making + present opinion
2 way communication used by managers
Managers need good communication thenselvrs for this approach —> be able to explain issue clearly + understand responses from workforce —> lead to better final decisions
Motivation level high
Workers feel more committed to work
Feel more Imp
Can be slow process
Time consuming
On occasions quick decision making will be required
Define paternalistic leadership style
Means father like
Paternalistic leaders will lsn+ explain issue + consult with workforce. BUT NOT ALLOW THEM TO TAKE DECISIONS
Paternalistic leaders will decide what is best fot Bst + workforce
Style suitable in situation w unskilled + untrained + newly appointed workforce
Can lead to disappointment in more experienced staff that would prefer delegation of real decisions + be given opps to Participate
Define Laissez faire leadership style
Leaves much of business decision making to workforce
Reverse Autocratic style
Referred to extreme form of democratic leadership
Practically affective in research case or research design teams —-> experts in these fields work best where not tightly supervised
-given free rein to work on original projects
Leave workers w little direction + supervision —> lead to lack of confidence + poor decisions and motivations
Never sure of what they are doing is right
Managers not able to closely monitor
Workers may not appreciate lack of structure + direction in work
What are the various factors that determine which leadership style is the best
-management + culture in org
- training + experience of workforce
-amount of time available for consultation + participation
- imp issue being considered - diff styles used in diff situations
