unit 3 chap 3 management

Question 1

what does management mean

Answer 1

all activities that managers have to perform –> to ensurethe smooth running of the business w/o any disturbance

Question 2

good managment involves?

Answer 2

invidializing every employee –> maximize their potential + best untiize their unique skills

good mangers improve–> employees satisfaction + development

• get to know their employees personally —-> promotes greater success + productivity

Question 3

Mention 5 manager roles of Henry Fayol

Answer 3

Planning
Organising
Commanding
Coordinating
Controlling

Question 4

Define the roles
Planning

Answer 4

Planning
- good managers think ahead
-senior management establishes over all strategic objs
Then translated into tactical objs for less senior staff

-planning needed to put obj into effect
-in order to create plan—> managers must consider—> firms tangible + non tangible resources + work in progress + trends + future events

Features of good plan
. Unity
.continuity
. Flexibility
.specificity

Question 5

Define the role
Organising

Answer 5

-providing everything is imp to a plan of action
- ppl through out business need to be remited carefully + encourager to take some authority + hold some accountability

Question 6

Define the role
Commanding

Answer 6

-guiding + leading + overseeing employees
Ensuring organisational goals met
- developing staff —> so that they are motivated to apply all abilities at work
- make sure they are fulfilling obj

Question 7

Define the role
Coordinating

Answer 7

Goals + Devision of each staff and brach are all put together
- achieving common sense of purpose
- requires all personnel to be aware + understanding of their responsibilities
- resources + activities in org should work in harmony to achcive desired goal

Question 8

Define role
Controlling

Answer 8

• managements responsibly to appraise performance in achieving targets + take action if under performance
• imp to provide positive feedback when things going right as well

Question 9

How do managers contribute to business success?
Mention the key indicting of impact

Answer 9

Managers play very imp told in success of business
- functions and roles suggeted by FAYOL and MINTZBERG suggest significance of thier work

Key indicators of impact made by managers
- business regularly meets obj
- high employee motivation
- high level of customer satisfaction
- high regard from third parties eg stakeholders
- low Labor turnover

Question 10

What are the 4 imp managerial positions

Answer 10

• directors
• managers
• supervisors
  -work representatives

Question 11

Define the managerial positions
- directors

Answer 11

DIRECTORS
- senior managers
-elected by office or stakeholders in limited company
- head of major functional dep
- generally responsible for strategic level task in org
- work towards achieving obj of dep set by board of directors
- communicate obj to rest of dep

Question 12

Define the managerial position
-MANAGERS

Answer 12

MANAGERS
- individuals responsible for ppl + resource’s * decision making
- some authority over staff below then in hierarchy

Question 13

Define the managerial position
- SUPERVISORS

Answer 13

SUPERVISORS
-appointed by management to watch over work of others
-do have responsibility for leading a team working towards preset goals

Question 14

Define the managerial position
-WORK REP

Answer 14

WORK REP
-elected by workers
-work councils or TU reps to discuss areas of common concerns with managers

Question 15

Mention the 4 management styles

Answer 15

-Autocratic
-Democratic
-Paternalistic
- Laissez faire

Question 16

Define AUTOCRATIC management style

Answer 16

Keeps all decision making at centre of org
Orders given down to employees —> then checked that they are carried out
-one way communication used by managers

Motivation levels are down —> supervisors essential
Workers become accustomed to this style that dependant on Leader for all guidance
Not show any initiative

-imp for new employees

Question 17

Define Democratic leadership style

Answer 17

Promotes active participation of workers in taking decisions
Info passed down to employees —> enabling then to take part in decision making + present opinion
2 way communication used by managers

Managers need good communication thenselvrs for this approach —> be able to explain issue clearly + understand responses from workforce —> lead to better final decisions

Motivation level high
Workers feel more committed to work
Feel more Imp
Can be slow process
Time consuming
On occasions quick decision making will be required

Question 18

Define paternalistic leadership style

Answer 18

Means father like
Paternalistic leaders will lsn+ explain issue + consult with workforce. BUT NOT ALLOW THEM TO TAKE DECISIONS
Paternalistic leaders will decide what is best fot Bst + workforce
Style suitable in situation w unskilled + untrained + newly appointed workforce

Can lead to disappointment in more experienced staff that would prefer delegation of real decisions + be given opps to Participate

Question 19

Define Laissez faire leadership style

Answer 19

Leaves much of business decision making to workforce
Reverse Autocratic style
Referred to extreme form of democratic leadership
Practically affective in research case or research design teams —-> experts in these fields work best where not tightly supervised
-given free rein to work on original projects

Leave workers w little direction + supervision —> lead to lack of confidence + poor decisions and motivations
Never sure of what they are doing is right
Managers not able to closely monitor
Workers may not appreciate lack of structure + direction in work

Question 20

What are the various factors that determine which leadership style is the best

Answer 20

-management + culture in org
- training + experience of workforce
-amount of time available for consultation + participation
- imp issue being considered - diff styles used in diff situations