UNIT 3 chap 1 HRM Flashcards
what are the roles and purpose of HRM
- workforce planning
- recruitment and selection of appropriate applicants
- preparing + developing + training workforce
- dismissal + redundancy of employees
- responsibilities of managing payment and other incentive methods
taking responsibility for management
and workforce relations
monitoring + improving employee welfare + morale
measuring and monitoring employee performance
deifne the term HRM
a strategic approach to effective management of an organization’s workforce –> so that business can gain a competitive adv
what does workforce planning do
ensire the right ammount of people–> have required skills
failure to do so may lead to large amount of workers with wrong skills–> staff doing nothin
or less number of ppl with the right skills leading to fall in output
what does a workforce plan inclide
1- look at business objectives
2- analyze the present workforce
3- plan for future requirements in the workforce
4- develop a strategy to meet those future requirements
mention the factors that number of employees required is based on
1- forecasted demand for product
2- levels of productivity
3- change in laws regarding worker rights
4- Rate of labor turnover and absenteeism
5- business objectives
what are the skills of workers required
1, the pace of tech change in the industry
2. complexity of machinery
3. production method used
4. need for flexible + multi-skilled worker in order for business to avoid excessive specialization
business be able to recruit workers with more than 1 skill to be used in various areas
formula for labor turnover
no of employees leaving in 1 year / evg number of ppl employed x100
explain high labor turnover and its reasons
high labor turnover and increase in overtime:
indicator of employee discontent+ low morale + possibility that recruitment policy is leading to wrong ppl being employed
high labor turnover likely in areas where low unemployment as there may be –>
better paid and attractive jobs available locally
what are the potential benefits and costs of the effect of labor turnover
costs:
- recruitment, selection + training costs of staff
- lower output
- poor customer service
- lower customer loyalty due to lack of familiar contact
- difficult to establish team spirit
Benefits
- new ideas+ and practices bought into business
- labor can be replaced w more carefully selected workers
- low-skilled + less productive staff leaving can be replaced with butter recruited employees
what are the 3 types of interviews
ONE PERSON INTERVIEW
- candidate interviewed individually
GROUP INTERVIEW
candidate interviewed by more than 1 person
2 DAY INTERVIEW
for senior roles
involves interviews lasting more than a day
what does recruiting and selection mean
effective recruitment and selection to meet needs of business –> leading to high chances of business achieving long term obj
when will recruitment be neccesary
- when businesses is expanding and in need of a larger workforce
- when labor leaving is needed to be replaced
what are the 3 things required to complete when on interview
1) ROLE PLAY
to find out how ppl react in certain situations
20 TESTS
regarding applicants IQ- aptitude
3) GROUP ACTIVITIES
- teamwork skills
- reaction under pressure
- listening skills
mention the stages involved in recruiting staff
1) Drawing up job description
- job title
- responsibilities invlvoed
- job details
- place in the ierarchy structure
- working conditions
- How job will be assessed
- how performance will be measured
2) drawing up a person specification
- analysis of qualities + skills + qualifications looked for in suitable applicants
3) preparing job advertisement
- business premises or govt center
- recruitment agencies and newspapers
4) making a shortlist of applicants
0- based on applicant forms - personal details + work experience contained in RESUME OR CV
- reference es taken from previous employers regarding applicants’ character + previous work performance
5) Selecting btw the applicants
- question the applicants on their skill+ experience to see
If perform well = fit in org
what are the advantages of external recritument
1) bring new ideas + practices into business –> helps keep existing employees focus on future rather past
2) wider choice of potential applicants –> not just limited to internal staff
3) avoids resentment felt by existing staff if one of the colleagues promoted to higher post
4) standard of applicants higher VS if job open to internal staff applicants
what are the advantages of internal recruitment
1) applicants already know about the selection team
2) already know about the org + internal methods –> so no induction training needed
3) already know about the culture of the org
4) quicker than external recruitment
5) cheaper than creating external advertisements
6) chance to internal staff to progress
7) gives internal staff career structure
8) if job for senior post–> workers do not need to get used to new style of management
what are employee contracts
are legzally binded docs
- care needs to be taken to ensure they are fair+ comply w current e employment laws where worker is employed
what are the features of employee contracts
- if contract is permanent or temp
- working hours + lvl of flexibility expected
- payment methods + pay levels other benefits
- employee work responsibilities
- main tasks to be done
- no of days notice that must be given to employees if leave or redundancy
explain redundacny
when workers job are no longer required
due to
- fall in demand
- cut cost
- change in tech
explain dismissal
occurs when it is necc for HR dep manager to discipline employee for continued failure in tasks set in employment contract
withdraws employees imediate means of financial support + some social status
id conditions of dismissal not align with compnys policy or law ==> civil court action may result —> company may have to pay financial compensation to employee
mention unfair dismissal
pregnancy
being a member of the union
being part of a different race
discriminatory reason
mention fair dismissal
- continuous neg behavior at work
- deliberate destruction of employer property
- bullying of other employees
- inability to do job despite sufficient training
- disregard of required health + safety guidelines
what is termination by notice?
process of ending a contract –> by giving formal notice in adc=vance
1 party that wants to terminate the contract informs the other party about the contract termination at a specific future date
- an employee or employer might give a certain period of notice before ending the contract
FAILURE TO GIVE SUFFICIENT NOTES CAN RESULT IN FINANCIAL PENALTIES
define morale
satisfaction + emotions + attitude + overall outlook of employees in workplace environment
define wellfare
anything that motivates + keeps employee morale high
anything making workplace healthy + likeminded
what are the advantanges of taking care of employee welfare and morale
1) employees feel cared for –> leads to high employe morale –> increase in productivity
2) increased sense of loyalty –> lower labor turnover + desceaed costs
3) increased desire to do better for org–> greater productivity
how can employee wellfare and morale be improved
Employee productivity + work satisfaction –> seen higher in those businesses that put in strategy to improve levels of employee morale + welfare
- improving working conditions
- excellent hygiene facilities
safety equipment - offer advice + consultation _+ other services to employees in need of support bec of family or financial issues
when workers see that employers want to improve their long term —->
- increase in morale
define work life balance
situation in which employees able to give right amount of time + effort –> to work + personal life outside work
what is the importance of work life balance
- duty of care for the business
- protect staff from stress + mental health issues
- increase employee efficiency
- increase employee morale
- requires investment but can reap rewards
how can HR assist in employees achieving work-life balance
1) Flexible working
- mor work from home
- sabbbativcles
2) Telle working
working home + communicating via phone/email/internet
3) Sabbatical period
break from work during which employees can pursue interests
(duration 6-12m)
4) Job sharing
2 or more ppl share same demands of a job
5) Consultation from Employees
- regularly take feedbacks from employees
review structures + processes —> that may put too much pressure on employees
define employee appraisdal
what is the equality policy
what are the benefits of promoting this policy in workforce
what is the diversity policy
what are the benefits of promoting this policy in workforce
what does traning do
what are the types of training
what is induction training
what is on-the-job training
what is off-the-job training
what is the impact of training on the business and its employees
explain the development and employee appraisal
