Unit 3, AOS 1, Dp 7

Question 1

Planning

Answer 1

is the process of determining a business’s objectives and establishing strategies to achieve
these aims.

Question 2

Decision-making

Answer 2

is the skill of selecting a suitable course of action from a range of plausible options.

Question 3

Communication

Answer 3

is the skill of effectively transferring information from one party to another.

Question 4

Delegation

Answer 4

is the skill of assigning work tasks and authority to other employees who are further down in a business’s hierarchical structure.

Question 5

Interpersonal

Answer 5

is the skill of creating positive interactions with other employees, to foster beneficial professional relationships.

Question 6

Leadership

Answer 6

is the skill of motivating others in order to achieve a business’s objectives.