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Certificate in Recruitment Practice > Unit 3-6-1: Understanding the Principles of Assessing People Part 1 > Flashcards

Unit 3-6-1: Understanding the Principles of Assessing People Part 1 Flashcards

1
Q

Define assessment:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A

The act of evaluating or estimating the nature, quality or ability of somone or something.

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2
Q

What outcomes should be expected as a result of an effective assessment:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Accurate selection;
  • Improved staff retention;
  • Improved performance;
  • Reduced performance and recruitment costs;
  • Defined training and coaching needs.
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3
Q

Telephone Interview - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Biographical
  • Person-to-person;
  • Pre-selection tool;
  • Two-way communication.
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4
Q

Telephone Interview - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Problem-solving;
  • Verbal Communication;
  • Situational judgement;
  • Telephone manner;
  • Voice tone.
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5
Q

Telephone Interview - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Telephone;
  • Distraction-free environment;
  • Agreed timescales;
  • Note-taking facilities;
  • Interview reports.
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6
Q

Telephone Interview - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Quick;
  • Cost effective;
  • Can assess candidate tone and scenario management.
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7
Q

Telephone Interview - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Lacks body language;
  • Lacks ability to assess dress code;
  • Takes time to prepare.
  • Difficult to control the other persons environment.
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8
Q

One-to-One Interview - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Face-to-face or video link;
  • Biographical or competence based;
  • Two-way communication.
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9
Q

One-to-one Interview - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Problem-solving;
  • Verbal and non-verbal communication;
  • Biographical data;
  • Competence data;
  • Dress code;
  • Situational judgment;
  • Situational behaviour.
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10
Q

One-to-one Interview - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Distraction-free environment;
  • Refreshments;
  • Note-taking facilities;
  • Sufficient time;
  • Competency criteria;
  • Interview reports.
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11
Q

One-to-one Interview - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Competencies assessed in detail;
  • Guage and probe gaps face-to-face;
  • Easy to build rapport;
  • Able to assess body language.
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12
Q

One-to-one Interview - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Time consuming;
  • Prone to interviewer bias;
  • Takes time to organise and prepare;
  • Need to question, note-take and listen simultaneously.
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13
Q

Panel Interview - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Face-to-face or video link;
  • Biographical or competency based;
  • Two-way communication;
  • Panel of two or more;
  • Can represent different functions of the organisation.
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14
Q

Panel Interview - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Problem solving;
  • Verbal and non-verbal communication;
  • Biographical;
  • Competence data;
  • Dress code;
  • Situational judgement and behaviour.
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15
Q

Panel Interview - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Chairperson;
  • Preparation;
  • Suitable environment;
  • Sufficient time;
  • Other organisational representatives;
  • Competency criteria;
  • Interview reports.
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16
Q

Panel Interview - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Balanced view
  • Consensus approach;
  • Allows one person to question whilst others note-take.
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17
Q

Panel Interview - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Difficult to coordinate diaries;
  • Intimidating for the candidate.
  • Possibility for disagreements.
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18
Q

Questionnaires - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Online or paper-based;
  • Candidate has scenarios and options to choose from.
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19
Q

Questionnaires - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Verbal skills and reasoning;
  • Numerical skills and reasoning;
  • Written language ability;
  • Personality and behaviour;
  • Motivation;
  • Situational judgment;
  • Abstract reasoning.
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20
Q

Questionnaires - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Trained assessor;
  • Internet access;
  • Appropriate environment;
  • Question papers;
  • Answer booklets;
  • Supporting stationary;
  • Feedback documents.
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21
Q

Questionnaires - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Structured assessment of attitude and skills;
  • Candidates assessed against the same criteria;
  • Easy to compare;
  • Straighforward to complete.
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22
Q

Questionnaires - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Expensive to administer;
  • Tests may not be role specific;
  • Time consuming;
  • Increases candidates potential to worry.
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23
Q

Pre-Recorded Video Interview - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Accessed via video link;
  • Tests specific skills and abilities;
  • Role relevant;
  • Can be subject specific;
  • Timed assessment.
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24
Q

Pre-Recorded Video Interview - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Verbal and reasoning skills;
  • Numerical skills and reasoning;
  • Problem solving;
  • Decision making;
  • Bigraphical data;
  • Competency data;
  • Situational behaviour;
  • Technology competency;
  • Body language (to an extent.
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25
Q

Pre-Recorded Video Interview - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Internet access;
  • Relevant equipment;
  • Suitable environment;
  • Sufficient time.
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26
Q

Pre-Recorded Video Interview - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Accessible through a range of devices;
  • Scaleable;
  • Able to access from anywhere in the world;
  • Controlled assessment;
  • Speeds up the recruitment process;
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27
Q

Pre-Recorded Video Interview - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Impersonal;
  • Time limited;
  • Candidates worry;
  • Time consuming;
  • Internet connectivity.
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28
Q

Video Meeting Sofware - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Online tool;
  • First stage interview tool;
  • Two-way visual communication.
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29
Q

Video Meeting Sofware - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Biographical date;
  • Competence data;
  • Body language;
  • Problem solving;
  • Verbal communication;
  • Situational judgment;
  • Dress code;
  • Situational behaviour.
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30
Q

Video Meeting Sofware - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Cost effective;
  • Fast;
  • Global reach;
  • Rapport building;
  • Assessment of body language;
  • Can record the interview.
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31
Q

Video Meeting Sofware - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Internet connection;
  • Time lapses;
  • No control over candidates environment;
  • Challenge of listening, note taking and questioning;
  • Impersonal.
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32
Q

Work Based Test - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Specific skills and abilities;
  • Practical orientated;
  • Role relevant;
  • Timed and observed.
33
Q

Work Based Test - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Role specific skills
34
Q

Work Based Test - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Suitable environment;
  • Relevant equipment;
  • Instructor;
  • H&S;
  • Assessment criteria.
35
Q

Work Based Test - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Demonstrate practical skills;
  • Opportunity to observe;
  • Establishes true competence;
  • Accurate comparison between candidates.
36
Q

Work Based Test - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Time consuming;
  • Costly;
  • Candidate may feel pressured;
  • Unfamiliar environment and equipment.
37
Q

Role Play - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Tests specific scenarios;
  • Practically orientated;
  • Role relevant;
  • Opportunity to observe.
38
Q

Role Play - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Problem solving;
  • Decision making;
  • Creativity;
  • Verbal and non-verbal communication;
  • Situational behaviour;
  • Situational judgment;
  • Interpersonal skills.
39
Q

Role Play - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Suitable environment;
  • Relevant equipment;
  • Instructor / observer;
  • Willing participants;
  • Competence criteria.
40
Q

Role Play - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Real-time observation;
  • Observes actual behaviour;
  • Establishes competence;
  • Accurate comparison between candidates.
41
Q

Role Play - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Can be uncomfortable for candidates;
  • Candidates may perform for the observer;
  • Require planning.
42
Q

Presentations - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Role and subject specific;
  • Practically orientated;
  • Can be recorded;
  • Observed.
43
Q

Presentations - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Creativity;
  • Verbal and non-verbal communication;
  • Situational behaviour;
  • Subject matter expertise;
  • Organisation and timekeeping;
  • Presentation skills.
44
Q

Presentations - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Suitable environment;
  • Willing participants;
  • Prior planning;
  • Assessment panel;
  • Presentation equipment.
45
Q

Presentations - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Real-time observation;
  • Observes actual behaviour;
  • Establishes competence;
  • Accurate comparison between candidates.
46
Q

Presentations - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Can be uncomfortable for candidates;
  • Requires extensive planning for candidates;
  • Open for misinterpretation;
  • Unfamiliar environment and equipment.
47
Q

Group exercises - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Can involve serveral participants;
  • Group discussions;
  • May be recorded;
  • Observed assessment.
48
Q

Group exercises - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Team skills;
  • Conflict solving;
  • Group interaction;
  • Leadership;
  • Verbal reasoning;
  • Communication;
  • Creativity.
49
Q

Group exercises - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Suitable environment;
  • Relevant briefs;
  • Trained observers;
  • Recording equipment;
  • Assessment criteria.
50
Q

Group exercises - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Candidates are in it together;
  • Real-time observation;
  • Observes actual behaviour;
  • Establishes competence;
  • Accurate comparison between candidates.
51
Q

Group exercises - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Favours candidates with stronger personalities;
  • The brief may be misinterpreted;
  • Time consuming;
  • Alot going on;
  • Expensive to administer;
  • Requires people to coordinate diaries.
52
Q

Evidence Portfolio - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Evidence based;
  • Based on actual work examples.
53
Q

Evidence Portfolio - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Creativity;
  • Role-specific ability;
  • Work standards;
  • Achievements.
54
Q

Evidence Portfolio - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Suitable environment;
  • Relevant brief;
  • Qualified assessors;
  • Candidate portfolio;
55
Q

Evidence Portfolio - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Demonstrates actual work completed;
  • Visual evidence;
  • Cost effective;
  • Specific.
56
Q

Evidence Portfolio - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Subjective;
  • Can be time consuming for the candidate;
  • Candidate may be reluctant to share ideas;
  • May not be the candiates own work.
57
Q

What is psychometric testing?

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • It measures an individuals maxumimum performance using tasks that have right or wrong answers.
  • Measures ability in a specific area.
  • There are no ‘perfect tests’.
58
Q

What is a psychometric assessment?

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Typically uses questionnaires to measure agreement levels.
  • Measures attitude.
  • Can be compromised if a candidate can anticipate desired answers.
59
Q

Name some technologies that are being incorporated into recruitment?

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • AI;
  • Video interviews;
  • Recruitment chatbots.
60
Q

Provide some advantages of using technologies in recruitment?

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Streamlining services;
  • Automation;
  • Instant metrics.
61
Q

Provide some disadvantages of using technologies in recruitment?

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Produces large amounts of data;
  • Cost;
  • Resistance to change by stakeholders.
62
Q

Assessment Centres - features:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Range of assessment tools;
  • Range of competence criteria;
  • May run over a period of days.
63
Q

Assessment Centres - used to assess:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Many candidates;
  • Skills;
  • Knowledge;
  • Attitude.
64
Q

Assessment Centres - requirements:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Suitable centre;
  • Time;
  • Staff;
  • Assessment criteria;
  • Assessment equipment;
  • Recording equipment;
  • Feedback criteria.
65
Q

Assessment Centres - advantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Hollistic;
  • Provides variety;
  • Candidates assessed against the same criteria;
  • Can assess lots of candidates efficiently.
66
Q

Assessment Centres - disadvantages:

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Time consuming;
  • Expensive;
  • Requires trained observers;
  • Lots of elements to control.
67
Q

What is meant by a persons ‘ability’?

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Knowledge and skill level;
  • Verbal;
  • Numerical;
  • Job-related;
  • Situational.
68
Q

What is meant by a persons ‘attitude’?

1.1 Features, uses, requirements, advantages and disadvantages of assessment methods

A
  • Relates to personality;
  • Motivation;
  • Career choices;
  • Behaviour.
69
Q

Why is it important to set clear objectives and measures for the assessment:

1.2 The importance of setting objectives for the assessment process

A

To ensure that the selection decision is as accurate as possible.

70
Q

What questions could one ask to ensure that the correct type of assessment is selected:

1.2 The importance of setting objectives for the assessment process

A
  • Is the assessment fit for purpose?
  • Will it do what it is supposed to do?
  • Will the organisation get the right candidate as a result?
71
Q

List some objectives that could be set for an assessment:

1.2 The importance of setting objectives for the assessment process

A
  • Describe the purpose of the assessment;
  • Establish the required outcome;
  • Identify the most appropriate assessment method;
  • Determine how the assessment will be measured.
72
Q

In the context of assessments, what does validity mean?

1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives

A
  • Validity refers to quality of the assessment;
  • Does it measure what it is suppose to measure?
73
Q

What Q’s could be asked to confirm validity?

1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives

A
  • Is the assessment measuring what it intends to measure?
  • Does the assessment represent the role or criteria?
  • Is the assessment appropriate to the sample group?
  • Is the assessment comprehensive enough to collect the data required?
  • Does the assessment address the purpose and goals of the study?
74
Q

In the context of assessments, what does reliability mean?

1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives

A
  • Reliability refers to the consistency of the measurement;
  • Repeatability and replicability of the findings.
75
Q

In the context of assessments, what does reliability mean?

1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives

A
  • Reliability refers to the consistency of the measurement;
  • Repeatability and replicability of the findings.
76
Q

Why might the same person sit the same assesment and score different results?

1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives

A
  • Physical or psychological state;
  • Evvironment;
  • Assessors judgment;
  • Format;
77
Q

How is reliability established?

1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives

A
  • Use of a pilot group;
  • Each participant conducts the same test twice;
  • Coefficient is produced;
  • 0.70 and above is acceptable.
78
Q

Why is it important that a test is both valid and reliable?

1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives

A
  • It must assess the area you want to assess reliably;
  • It must be both reliable and valid.

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