Unit 3-6-1: Understanding the Principles of Assessing People Part 1 Flashcards
Define assessment:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
The act of evaluating or estimating the nature, quality or ability of somone or something.
What outcomes should be expected as a result of an effective assessment:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Accurate selection;
- Improved staff retention;
- Improved performance;
- Reduced performance and recruitment costs;
- Defined training and coaching needs.
Telephone Interview - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Biographical
- Person-to-person;
- Pre-selection tool;
- Two-way communication.
Telephone Interview - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Problem-solving;
- Verbal Communication;
- Situational judgement;
- Telephone manner;
- Voice tone.
Telephone Interview - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Telephone;
- Distraction-free environment;
- Agreed timescales;
- Note-taking facilities;
- Interview reports.
Telephone Interview - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Quick;
- Cost effective;
- Can assess candidate tone and scenario management.
Telephone Interview - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Lacks body language;
- Lacks ability to assess dress code;
- Takes time to prepare.
- Difficult to control the other persons environment.
One-to-One Interview - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Face-to-face or video link;
- Biographical or competence based;
- Two-way communication.
One-to-one Interview - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Problem-solving;
- Verbal and non-verbal communication;
- Biographical data;
- Competence data;
- Dress code;
- Situational judgment;
- Situational behaviour.
One-to-one Interview - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Distraction-free environment;
- Refreshments;
- Note-taking facilities;
- Sufficient time;
- Competency criteria;
- Interview reports.
One-to-one Interview - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Competencies assessed in detail;
- Guage and probe gaps face-to-face;
- Easy to build rapport;
- Able to assess body language.
One-to-one Interview - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Time consuming;
- Prone to interviewer bias;
- Takes time to organise and prepare;
- Need to question, note-take and listen simultaneously.
Panel Interview - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Face-to-face or video link;
- Biographical or competency based;
- Two-way communication;
- Panel of two or more;
- Can represent different functions of the organisation.
Panel Interview - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Problem solving;
- Verbal and non-verbal communication;
- Biographical;
- Competence data;
- Dress code;
- Situational judgement and behaviour.
Panel Interview - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Chairperson;
- Preparation;
- Suitable environment;
- Sufficient time;
- Other organisational representatives;
- Competency criteria;
- Interview reports.
Panel Interview - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Balanced view
- Consensus approach;
- Allows one person to question whilst others note-take.
Panel Interview - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Difficult to coordinate diaries;
- Intimidating for the candidate.
- Possibility for disagreements.
Questionnaires - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Online or paper-based;
- Candidate has scenarios and options to choose from.
Questionnaires - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Verbal skills and reasoning;
- Numerical skills and reasoning;
- Written language ability;
- Personality and behaviour;
- Motivation;
- Situational judgment;
- Abstract reasoning.
Questionnaires - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Trained assessor;
- Internet access;
- Appropriate environment;
- Question papers;
- Answer booklets;
- Supporting stationary;
- Feedback documents.
Questionnaires - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Structured assessment of attitude and skills;
- Candidates assessed against the same criteria;
- Easy to compare;
- Straighforward to complete.
Questionnaires - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Expensive to administer;
- Tests may not be role specific;
- Time consuming;
- Increases candidates potential to worry.
Pre-Recorded Video Interview - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Accessed via video link;
- Tests specific skills and abilities;
- Role relevant;
- Can be subject specific;
- Timed assessment.
Pre-Recorded Video Interview - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Verbal and reasoning skills;
- Numerical skills and reasoning;
- Problem solving;
- Decision making;
- Bigraphical data;
- Competency data;
- Situational behaviour;
- Technology competency;
- Body language (to an extent.
Pre-Recorded Video Interview - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Internet access;
- Relevant equipment;
- Suitable environment;
- Sufficient time.
Pre-Recorded Video Interview - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Accessible through a range of devices;
- Scaleable;
- Able to access from anywhere in the world;
- Controlled assessment;
- Speeds up the recruitment process;
Pre-Recorded Video Interview - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Impersonal;
- Time limited;
- Candidates worry;
- Time consuming;
- Internet connectivity.
Video Meeting Sofware - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Online tool;
- First stage interview tool;
- Two-way visual communication.
Video Meeting Sofware - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Biographical date;
- Competence data;
- Body language;
- Problem solving;
- Verbal communication;
- Situational judgment;
- Dress code;
- Situational behaviour.
Video Meeting Sofware - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Cost effective;
- Fast;
- Global reach;
- Rapport building;
- Assessment of body language;
- Can record the interview.
Video Meeting Sofware - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Internet connection;
- Time lapses;
- No control over candidates environment;
- Challenge of listening, note taking and questioning;
- Impersonal.
Work Based Test - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Specific skills and abilities;
- Practical orientated;
- Role relevant;
- Timed and observed.
Work Based Test - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Role specific skills
Work Based Test - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Suitable environment;
- Relevant equipment;
- Instructor;
- H&S;
- Assessment criteria.
Work Based Test - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Demonstrate practical skills;
- Opportunity to observe;
- Establishes true competence;
- Accurate comparison between candidates.
Work Based Test - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Time consuming;
- Costly;
- Candidate may feel pressured;
- Unfamiliar environment and equipment.
Role Play - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Tests specific scenarios;
- Practically orientated;
- Role relevant;
- Opportunity to observe.
Role Play - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Problem solving;
- Decision making;
- Creativity;
- Verbal and non-verbal communication;
- Situational behaviour;
- Situational judgment;
- Interpersonal skills.
Role Play - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Suitable environment;
- Relevant equipment;
- Instructor / observer;
- Willing participants;
- Competence criteria.
Role Play - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Real-time observation;
- Observes actual behaviour;
- Establishes competence;
- Accurate comparison between candidates.
Role Play - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Can be uncomfortable for candidates;
- Candidates may perform for the observer;
- Require planning.
Presentations - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Role and subject specific;
- Practically orientated;
- Can be recorded;
- Observed.
Presentations - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Creativity;
- Verbal and non-verbal communication;
- Situational behaviour;
- Subject matter expertise;
- Organisation and timekeeping;
- Presentation skills.
Presentations - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Suitable environment;
- Willing participants;
- Prior planning;
- Assessment panel;
- Presentation equipment.
Presentations - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Real-time observation;
- Observes actual behaviour;
- Establishes competence;
- Accurate comparison between candidates.
Presentations - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Can be uncomfortable for candidates;
- Requires extensive planning for candidates;
- Open for misinterpretation;
- Unfamiliar environment and equipment.
Group exercises - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Can involve serveral participants;
- Group discussions;
- May be recorded;
- Observed assessment.
Group exercises - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Team skills;
- Conflict solving;
- Group interaction;
- Leadership;
- Verbal reasoning;
- Communication;
- Creativity.
Group exercises - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Suitable environment;
- Relevant briefs;
- Trained observers;
- Recording equipment;
- Assessment criteria.
Group exercises - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Candidates are in it together;
- Real-time observation;
- Observes actual behaviour;
- Establishes competence;
- Accurate comparison between candidates.
Group exercises - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Favours candidates with stronger personalities;
- The brief may be misinterpreted;
- Time consuming;
- Alot going on;
- Expensive to administer;
- Requires people to coordinate diaries.
Evidence Portfolio - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Evidence based;
- Based on actual work examples.
Evidence Portfolio - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Creativity;
- Role-specific ability;
- Work standards;
- Achievements.
Evidence Portfolio - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Suitable environment;
- Relevant brief;
- Qualified assessors;
- Candidate portfolio;
Evidence Portfolio - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Demonstrates actual work completed;
- Visual evidence;
- Cost effective;
- Specific.
Evidence Portfolio - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Subjective;
- Can be time consuming for the candidate;
- Candidate may be reluctant to share ideas;
- May not be the candiates own work.
What is psychometric testing?
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- It measures an individuals maxumimum performance using tasks that have right or wrong answers.
- Measures ability in a specific area.
- There are no ‘perfect tests’.
What is a psychometric assessment?
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Typically uses questionnaires to measure agreement levels.
- Measures attitude.
- Can be compromised if a candidate can anticipate desired answers.
Name some technologies that are being incorporated into recruitment?
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- AI;
- Video interviews;
- Recruitment chatbots.
Provide some advantages of using technologies in recruitment?
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Streamlining services;
- Automation;
- Instant metrics.
Provide some disadvantages of using technologies in recruitment?
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Produces large amounts of data;
- Cost;
- Resistance to change by stakeholders.
Assessment Centres - features:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Range of assessment tools;
- Range of competence criteria;
- May run over a period of days.
Assessment Centres - used to assess:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Many candidates;
- Skills;
- Knowledge;
- Attitude.
Assessment Centres - requirements:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Suitable centre;
- Time;
- Staff;
- Assessment criteria;
- Assessment equipment;
- Recording equipment;
- Feedback criteria.
Assessment Centres - advantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Hollistic;
- Provides variety;
- Candidates assessed against the same criteria;
- Can assess lots of candidates efficiently.
Assessment Centres - disadvantages:
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Time consuming;
- Expensive;
- Requires trained observers;
- Lots of elements to control.
What is meant by a persons ‘ability’?
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Knowledge and skill level;
- Verbal;
- Numerical;
- Job-related;
- Situational.
What is meant by a persons ‘attitude’?
1.1 Features, uses, requirements, advantages and disadvantages of assessment methods
- Relates to personality;
- Motivation;
- Career choices;
- Behaviour.
Why is it important to set clear objectives and measures for the assessment:
1.2 The importance of setting objectives for the assessment process
To ensure that the selection decision is as accurate as possible.
What questions could one ask to ensure that the correct type of assessment is selected:
1.2 The importance of setting objectives for the assessment process
- Is the assessment fit for purpose?
- Will it do what it is supposed to do?
- Will the organisation get the right candidate as a result?
List some objectives that could be set for an assessment:
1.2 The importance of setting objectives for the assessment process
- Describe the purpose of the assessment;
- Establish the required outcome;
- Identify the most appropriate assessment method;
- Determine how the assessment will be measured.
In the context of assessments, what does validity mean?
1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives
- Validity refers to quality of the assessment;
- Does it measure what it is suppose to measure?
What Q’s could be asked to confirm validity?
1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives
- Is the assessment measuring what it intends to measure?
- Does the assessment represent the role or criteria?
- Is the assessment appropriate to the sample group?
- Is the assessment comprehensive enough to collect the data required?
- Does the assessment address the purpose and goals of the study?
In the context of assessments, what does reliability mean?
1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives
- Reliability refers to the consistency of the measurement;
- Repeatability and replicability of the findings.
In the context of assessments, what does reliability mean?
1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives
- Reliability refers to the consistency of the measurement;
- Repeatability and replicability of the findings.
Why might the same person sit the same assesment and score different results?
1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives
- Physical or psychological state;
- Evvironment;
- Assessors judgment;
- Format;
How is reliability established?
1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives
- Use of a pilot group;
- Each participant conducts the same test twice;
- Coefficient is produced;
- 0.70 and above is acceptable.
Why is it important that a test is both valid and reliable?
1.2 How to confirm the valididty and reliability of the assessment process to meet the assessment objectives
- It must assess the area you want to assess reliably;
- It must be both reliable and valid.
