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Certificate in Recruitment Practice > Unit 3-4: Understanding Recruitment Operations > Flashcards

Unit 3-4: Understanding Recruitment Operations Flashcards

1
Q

What contribution do recruiters have to the economy?

3-4-1: Understanding Recruitment Operations

A

The recruitment industry meets industry needs by implementing the right people into the right businesses at the right times.

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2
Q

What contribution do recruiters have to the economy?

3-4-1: Understanding Recruitment Operations

A

The recruitment industry meets industry needs by implementing the right people into the right businesses at the right times.

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3
Q

Name the 6 stages of the Recruitment Process

3-4-1: Understanding Recruitment Operations

A
  1. Human resource planning;
  2. Defining the need;
  3. Attractng candidates;
  4. Pre-selection;
  5. Assessing candidates;
  6. The selection decision.
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4
Q

Name the 6 stages of the Recruitment Process

3-4-1: Understanding Recruitment Operations

A
  1. Human resource planning;
  2. Defining the need;
  3. Attractng candidates;
  4. Pre-selection;
  5. Assessing candidates;
  6. The selection decision.
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5
Q

What does AIDA stand for?

3-4-1: Understanding Recruitment Operations

A
  • Attention
  • Interest
  • Desire
  • Action
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6
Q

When considering a candidates motivations, what does the acronym CLAMPS stand for?

3-4-1: Understanding Recruitment Operations

A
  • Challenge
  • Location
  • Advancement
  • Money
  • Prestige
  • Security
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7
Q

What assessment methods can be selected to assess candidates?

3-4-1: Understanding Recruitment Operations

A
  • Biographical; interviews
  • Case studies;
  • Skill tests;
  • Personality and ability questionnaires.
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8
Q

What is meant by career routeway?

3-4-1: Understanding Recruitment Operations

A

Outlines possible paths for career advancement

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9
Q

Names some sources of information and advice on industry, occupation, training and career routes?

3-4-1: Understanding Recruitment Operations

A
  • REC;
  • Department for Business, Energy, and Industrial Strategy;
  • Chartered Institute of Personnel and Development;
  • National Careers Service.
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10
Q

Name some representative bodies in the recruitment industry:

3-4-1: Understanding Recruitment Operations

A
  • Recruitent & Employment Confederation (REC);
  • Chartered Institute of Personnel and Development (CIPD);
  • Institute of Recruiters (IOR);
  • Association of Professional Staffing Companies (APSCo)
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11
Q

Explain the acronym PESTLE:

3-4-1: Understanding Recruitment Operations

A
  • Political
  • Economic
  • Sociaological
  • Technological
  • Legislative
  • Environmental
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12
Q

Define a goal:

3-4-2: Understanding Recruitment Operations

A

“a specific, observable and measurable outcome which needs to be completed within an agreed timeframe”

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13
Q

Define a Corporate Level goal:

3-4-2: Understanding Recruitment Operations

A
  • Concerned with the organisation as a whole;
  • ROI;
  • Operating profit
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14
Q

Define a Functional Level goal:

3-4-2: Understanding Recruitment Operations

A
  • Concerned with the how individuals are expected to perform;
  • Candidates spoken to;
  • CVs sent.
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15
Q

What does the acronym SMART stand for?

3-4-2: Understanding Recruitment Operations

A
  • Specific;
  • Measurable;
  • Achievable;
  • Realistic;
  • Time-bound.
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16
Q

Name three characteristics of KPIs:

3-4-2: Understanding Recruitment Operations

A
  • Outcome Related: tied to a specific objective;
  • Target Based: time sensitive;
  • Rated or Graded: between target and actual.
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17
Q

Provide some examples of KPIs:

3-4-2: Understanding Recruitment Operations

A
  • Calls made;
  • Placements filled;
  • Sales revenue generated.
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18
Q

Provide some examples of KPIs that would inform a business of the quality of their candidates:

3-4-2: Understanding Recruitment Operations

A
  • Length of time of placement;
  • Drop outs within a refund period.
19
Q

What does the acronym SWOT stand for?

3-4-2: Understanding Recruitment Operations

A
  • Strengths
  • Weaknesses
  • Opportunities
  • Threats
20
Q

Why should regular checkpoints be incorporated into SWOT analysis?

3-4-2: Understanding Recruitment Operations

A
  • As a measure of progress towards a goal.
21
Q

Define business accumen:

3-4-2: Understanding Recruitment Operations

A

An intuitive and applicable understandiong of how a commercial organisation works.

22
Q

Name two key areas that were identified as influencing the success of a recruitment consultant in the book “7 Secrets of Successful Recruiters”?

3-4-2: Understanding Recruitment Operations

A
  • Clearly defined goals;
  • Attitude
23
Q

Name some of the qualities of attitude that were named in the book “7 Secrets of Successful Recruiters”:

3-4-2: Understanding Recruitment Operations

A
  • Seeing it through;
  • Doing the deal;
  • Keeping on track;
  • Nothing but the best;
  • Empathy;
  • Instinct for business;
  • Staying ahead.
24
Q

What is an agency worker?

3-5-3: Understanding Recruitment Operations

A
  • Works for the end-hirer through an EB.
  • Ususally via a contract for services.
25
Q

Names some adv and disadv of being an agency worker:

3-5-3: Understanding Recruitment Operations

A
  • Adv: May attract higher pay than a permanent worker
  • Adv: Simple payroll model
  • Disadv: No work, no pay.
  • Disadv: Unable to claim tax relief on expenses
26
Q

What is a Contractor?

3-5-3: Understanding Recruitment Operations

A
  • Works for an end-hirer;
  • Usually through an Umbrella Company or a Limited Co;
  • Can also be a sole trader.
27
Q

Names some adv and disadv of being an Limited Co Contractor:

3-5-3: Understanding Recruitment Operations

A
  • Adv: May attract higher pay than a permanent worker;
  • Adv: Certain tax benefits.
  • Disadv: Administrative costs;
  • Disadv: No eligible for stat payments.
28
Q

Names some adv and disadv of working under an Umbrella Company:

3-5-3: Understanding Recruitment Operations

A
  • Adv: Ease of administration;
  • Adv: Simple payroll model.
  • Disadv: Administration costs are higher than Ltd Co;
  • Disadv: Reduced level of control.
29
Q

Names some adv and disadv of being an Sole Trader:

3-5-3: Understanding Recruitment Operations

A
  • Adv: Ease of set-up;
  • Adv: Low administration costs.
  • Disadv: Personal liability.
  • Disadv: Unlimited liabilty.
30
Q

What is a profit and loss account?

3-5-2: Understanding Recruitment Operations

A

A summary of an organisations profit or loss for a given time period.

31
Q

What is a balance sheet?

3-5-2: Understanding Recruitment Operations

A

A statement of the financial position of an organisation at a given date, ususally the end of a period.

32
Q

Name the ways in which profit may be expresssed in:

3-5-2: Understanding Recruitment Operations

A
  • Gross and Net profit;
  • Profit as a percentage of sales;
  • Profit as a percentage of assets.
33
Q

What is Gross Profit?

3-5-2: Understanding Recruitment Operations

A

Total Revenue less Costs of Sales

34
Q

How does one calculate Net profit?

3-5-2: Understanding Recruitment Operations

A

Gross Profit less Operating Costs and other expenses

35
Q

What is Cost of Sales?

3-5-2: Understanding Recruitment Operations

A

All costs that are associated with selling the service or product.

36
Q

How would one calculate Gross or Net Profit Margin?

3-5-2: Understanding Recruitment Operations

A

Profit (Net or Gross) / Total Revenue x 100 = Margin (expressed as a %)

37
Q

How would one calculate Net Assets?

3-5-2: Understanding Recruitment Operations

A

Total Assets less Total Liabilities

38
Q

How would one calculate Return on Net Assets?

3-5-2: Understanding Recruitment Operations

A

Net Profit / Net Assets x 100 = Return on Net Assest (expressed as a %)

39
Q

What is Gearing?

3-5-2: Understanding Recruitment Operations

A

A high proportion of debt to equity.

40
Q

What cash flow analysis?

3-5-2: Understanding Recruitment Operations

A

The analysis of cash that moves in and out of the business.

41
Q

Why is cash flow analysis so important?

3-5-2: Understanding Recruitment Operations

A
  • Because costs that are incurred are often paid before funds are received from a client.
  • In an EB, temp workers salaries go out before a client pays.
42
Q

What is a Mark-up?

3-5-2: Understanding Recruitment Operations

A

A percentage added to the cost of sales

43
Q

What is a Margin?

3-5-2: Understanding Recruitment Operations

A

Simply calculated from the selling price

Certificate in Recruitment Practice (8 decks)

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