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scm 300 > unit 3 > Flashcards

unit 3 Flashcards

1
Q

____ are something that is done over and over again. repeatable

A

processes

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2
Q

____ are something that is done one single time. unique

A

projects

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3
Q

Project management: key steps

  1. define the project
  2. establish project priorities
  3. work breakdown structure
  4. track project progress
A
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4
Q

When creating a Work Breakdown Structure, break work items into the ____ units

A

smallest

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5
Q

____ are goals, measurable. Expectations or desired outcomes

A

objectives

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6
Q

____ are a description of services/products to be delivered by the end of the project

A

deliverables

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7
Q

____ are specific events targeted as important to staying on track

A

milestones

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8
Q

A ____ is a unique undertaking in which resources are organized to achieve an end goal or outcome

A

project

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9
Q

Examples of deliverables:

  • building
  • software
  • report
  • spreadsheet
  • presentation
A
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10
Q

The ____ ____ ____ is an illustration where each circle represents a single activity in the project

A

AON Network Diagram

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11
Q

A ____ ____ is any activity or group of activities that takes an input, adds value to it, and provides an output to an internal or external customer

A

business process

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12
Q

____ ____ are step-by-step breakdowns that aid in providing:

  • high quality results on a consistent basis
  • utilizing minimal resources
A

business processes

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13
Q

Benefits for organizations that develop excellent business processes:

  • Consistency
  • Managing from afar
  • Ability to grow
A
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14
Q

Outputs, resource utilization, equipment and technology requirements, as well as employee training should be ____

A

consistent

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15
Q

In organizations that use consistent business processes across locations, executives can identify ____ and ____ via analytics from each facility

A

strengths, weaknesses

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16
Q

____ corporate business processes allow the organization to more easily open new locations

A

documented

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17
Q

3 Characteristics of a Good Process

  1. Good intentions
  2. Reproducible results
  3. Measurable and Manageable results
A
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18
Q

Things to consider in developing a well-meaning process:

  • Goal oriented
  • Efficiency
  • Stakeholder consideration
  • Related business processes
  • Seek opportunities for improvement
A
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19
Q

____ should include providing customers what they desire

A

goals

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20
Q

Goals should also include producing excellent ____ with minimal ____

A

outputs, inputs

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21
Q

cow path theory story

  • being too afraid to break the process when it’s now inefficient
A
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22
Q

Why do business processes fail?

  • used to be good
  • was never good
  • process limitations
A
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23
Q

Reasons a great place loses its magic touch:

  • market evolution
  • best employees leave
  • increase in demand
A
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24
Q

Types of Consulting:

a. Gather data and/or provide information
b. Defines the problem (identify root cause)
c. Develop solutions
d. Provide recommendations
e. Implementation

A
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25
Q

____ is a specific business project that is assigned to a consultant or consultant team

A

engagement

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26
Q

The ____ methodology is a method with multiple phases. There is no back-tracking. Work for a well-defined project. Plan well established from start to finish. Low flexibility

A

waterfall

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27
Q

The ____ methodology is designed to be flexible in an effort to allow for stakeholder feedback and improvements in technology. Team collectively manages the project. Very open to changes and feedback

A

iterative

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28
Q

Consulting Careers

  • Always be Consulting (ABC)
  • Resume Builder
  • Corporate Careers
A
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29
Q

Good Consultant - Traits

  1. Desire to help people
  2. Data skills
  3. Values feedback
  4. Values simplicity
  5. Expect resistance to change
A
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30
Q

Attributes of a Bad Consultant

  1. Maintaining happiness
  2. Expecting to be liked
A
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31
Q

4 Requirements of Business Solutions

  1. Recommendations
  2. Monetary Benefit
  3. Value to Work ratio
  4. Organizational fit
A
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32
Q

Business Process Improvement

  1. Desired state
  2. Present state
  3. Gap analysis
  4. Project scope
  5. Collect and share data, analyze
  6. Develop solutions
  7. Develop implementation plan
A
33
Q

When you measure and compare the difference between the desired state and the present state, you are performing ____ ____

A

gap analysis

34
Q

The ____ ____ is defining a budget and end date for a project

A

project scope

35
Q

____ ____ is a phenomenon where during the course of a project, the project team allows new goals and deliverables to become part of the project

A

scope creep

36
Q

____ ____ help process managers see and discuss an entire system. Details all the processes that lead up to the focal process as well as the processes that will occur after this process is complete

A

block diagrams

37
Q

A ____ ____ is a flow chart that is utilized to illustrate the sequence of activities within a process

A

process map

38
Q

When developing solutions, you should:

  • focus on your client
    focus on the basics
  • embrace the repugnant
A
39
Q

____ flowcharts offer more detail. We can see the individual or group that is responsible for each activity

A

swimlane

40
Q

Flow chart symbols

____: task/operation or data collection point

A

rectangle

41
Q

Flow chart symbols

____: decision point where multiple exit flow paths are possible

A

diamond

42
Q

Flow chart symbols

____: depicts start/end entrances and exits to process

A

terminator (oval)

43
Q

Flow chart symbols

____: depicts flow of customer/material within the process

A

arrow (closed)

44
Q

Flow chart symbol

____: depicts an entire process. Likely depicted in another flowchart

A

process (rectangle inside rectangle)

45
Q

Flow chart symbol

____: movement or transportation

A

arrow (open)

46
Q

Flow chart symbol

____: inspection

A

circle

47
Q

Flow chart symbol

____: delay in process

A

bullet bill

48
Q

Flow chart symbol

____: shows end on one page, shows where to continue on page two

A

connector

49
Q

Value of a process map

  1. Required resources
  2. Technology requirements
  3. Testing the process
  4. Operational estimates
  5. Communication
  6. Quality tool
A
50
Q

Four requirements of a business solution

  1. recommendations tied to goals
  2. monetary benefit
  3. value to work ratio
  4. organizational fit
A
51
Q

____ ____ ____ is an approach to business that drives toward business strategies and decisions that are both ethical and socially conscious

A

environmental social governance

52
Q

____ ____ is researching and evaluating present and potential supply chain partners in multiple risk areas

A

due diligence

53
Q

The ____ ____ ____ ____ is a document that outlines rules and standards that a buyer expects their supplier to follow

A

supplier code of conduct

54
Q

____ ____ is when a manufacturer’s business practices adhere to the required government regulations and the standards established by the company for which they manufacture the goods

A

manufacturing compliance

55
Q

Examples of objectives

  • budget: Reduce the cost of logistics by 10%
  • time: Complete construction of home by July 1st
  • performance and quality: Become a Starbucks certified supplier
A
56
Q

Examples of milestones

  • date of an important decision
  • start of a new phase of project
  • a deadline
A
57
Q

The ____ ____ is the longest path (in terms of time) in the AON Network Diagram. This path dictates the expected completion time of the project

A

critical path

58
Q

____ is the amount of time an activity or path can be delayed with impacting the length of the critical path

A

slack

59
Q

____ ____ ____ is shortening the time of the project by increasing the number of resources usually in the most cost effective manner

A

crashing the project

60
Q

When crashing in this class, always choose the ____ solution

A

cheapest

61
Q

____ is a term used to describe services related to providing advice to companies, organizations, and individuals

A

consulting

62
Q

____ ____ ____ is a defined method used to help organizations make processes more effective, efficient, and/or adaptable

A

business process improvement

63
Q

____ ____ often means that an organization values three things:

  • legal and ethical behavior
  • sustainability
  • commitment to the community
A

social responsibility

64
Q

A ____ ____ is a process whereby companies examine whether or not their manufacturing contractors are abiding by the legal and agreed-upon regulations, business practices, and other established manufacturing requirements

A

manufacturing audit

65
Q

____ ____ typically refers to a corporate program intended to ensure that producers/suppliers get a fair price for their goods

A

fair trade

66
Q

Developed by Social Accountability International, ____ is a certification program that focuses on social responsibility in the workplace

A

SA8000

67
Q

____ ____ encourage employees to safely report ethical breaches in the supply chain and in other facets of the business

A

whistleblower program

68
Q

____ is development that meets the needs of the present without compromising the ability of future generations to meet their needs

A

sustainability

69
Q

A ____ ____ ____ ____ is a circular design framework where everything put into a product should be a resource for something else in the future

A

closed loop supply chain

70
Q

The ____ ____ ____ is a framework that says that companies should consider the possible economic, environmental, and social outcomes associated with business decisions

A

triple bottom line

71
Q

____ ____ ____ is a systematic approach that attempts to quantify the environmental impact of every step in the life cycle of a product, including the supply chain

A

life cycle assessment

72
Q

____ ____ ____ is an organization made up of corporations, researchers, and agencies that is committed to improving the sustainability of products being designed, manufactured and delivered to consumers

A

The Sustainability Consortium (TSC)

73
Q

The ____ ____ ____ ____ is an organization working to develop industry standards for measuring ESG outcomes

A

Sustainability Accounting Standards Board (SASB)

74
Q

____ ____ is a measure of the total amount of greenhouse gases generated by an organization

A

carbon footprint

75
Q

____ ____ is when an organization has a balance between the carbon that it emits and the carbon it absorbs. The net result between carbon emissions and carbon absorption is zero

A

carbon neutral

76
Q

____ ____ is a series of certifications offered by the International Organization for Standardization in the area of sustainable business practices and management

A

ISO 14000

77
Q

Legal and Ethical Supply Chain examples from lecture

  • obey laws
  • choosing ethical business partners
  • abusive management of people
  • conflicts of interest
  • breaches in intellectual property
  • protect the environment, workers, and consumers
  • Nike
  • child labor
A
78
Q

Sustainable Supply Chain examples from lecture

  • Walmart
  • Iceland Grocery
  • New York Garbage
A

scm 300 (3 decks)

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