Unit 2 Flashcards
Bias
Prejudice
Body language
All the conscious or unconscious messages your body sends as you communicate
Cliche
A phrase that is used over and over again and doesn’t really mean anything
Communication
The exchange of information; a message is recovered and interpreted
Cultural diversity
The different groups of people with varied backgrounds and experiences who live in the world
Culturally sensitive care
NAs should focus on being compassionate, and ask questions to find out what is appropriate and respect residents choices, beliefs, and behaviors
Documentation
A written account of care given
Hearing impaired
Having reduced or deficient hearing ability; hard of hearing
Incident report
A written report documenting the incident and response to the incident
Medical abbreviations
A shortened form of a word or phrase
Medical record
Written record containing medical information about a patient
Medical terminology
Vocabulary firnaccurately describing the human body and associated components, conditions, processes, and in a science-based manner
Message
A communication containing some information, news, advice, or request
Nonverbal communication
Communication that does not use words or writing
Objective assessment
Information that can be found using the 5 senses; signs
Receiver
Someone who is given a message; verbal, written
Reporting
A verbal account of patient or resident care and observations
Sender
Gives or communicates a message
Signs
Objective observation. Gathering information using your senses
Subjective assessment
That which is reported that cannot be observed using the senses; symptoms
Symptoms
Subjective data; that which is reported by a person and cannot be observed with the senses
Verbal communication
Communication that uses written or spoken word