Unit 2 Flashcards
Henry Mintzberg 6 characteristics for managers
- managers process large, open-ended workloads under tight time pressure
- managerial activities are short in duration, varied and fragmented and often self-initiated
- managers prefer action driven activities and hate letters(emails) and paperwork
- prefer verbal communication through phone call or meetings
- maintain relationships mainly with subordinates and external parties - least with their superiors
- theory involvement in the execution of work is limited though they initiate many of the decisions
what did Henri Fayol suggest managers should do (1916)
to manage is to forecast and plan, to organise, to command, to coordinate and to control
what did Peter drucker say managers should do (1944-1950)
- set clear objectives that all staff believe in
- find the right team for meeting objectives
- help ensure all staff are motivated
- managers should prepare staff for change and help staff to learn
what are the 3 types of management styles
- autocratic
- paternalistic
- democratic
what is autocratic, what are its pros and cons
management take all important decision with no involvement from workers
pros: quick decision making, effective when employing low skilled workers
cons: no two way communication so demotivating, creates separation between managers and employees
what is paternalistic, what’s its pros and cons
managers make decision interest of the workers after consulting
pros: more two way communication so motivating, workers feel social needs are met
cons: slows down decision making, still very dictatorial
what is democratic, what’s its pros and cons
workers are allowed to make their own decisions
pros: authority delegates to workers which is motivating, useful when complex decision require specialist skills
cons: mistakes made of workers aren’t expiercned
what is the leadership style theory
McGregors theory X and Y
what is McGregors Theory X manager
- lazy, dislike work, motivated by money
- workers need to be supervised or they will underperform
- workers have no wish or ability to make decisions
- workers are not interested in the needs of the organisation
AUTOCRATIC APPROACH
what is McGregors Theory Y manager
- have different needs are enjoy work
- will take responsibility if trusted
- they wish to contribute to decisions
- poor performance is due to poor management or boring work
DEMOCRATIC APPROACH
the tannenbaum schmidt continuum
Tell - sell - suggest - consult - join - delegate - abdicates
autocratic/theory X -> democratic/theory Y
factors affecting leadership style
- number of workers
- employees skills
- situation
- business objectives
- personality
- time
- nature of work
- companies structure
- organisational culture
what are the two types of decision making
- scientific decision making involves using a systematic process for making decisions in an objective manner (no bias)
- intuitive decision making involves decision making on the bases of a hunch or a gut feeling
what are the stages of scientific decision making
- set objectives
- gather data
- analyse data
- make a decision
- review
internal stakeholders
- mangers
- employees
- shareholders
- owners
external shareholders
- government
- customers
- suppliers
- local community
- creditors
- trade unions
- competitors
