Unit 2

Question 1

____ do we gather information about our patient’s general health and health history?

Answer 1

how

Question 2

Gathering ______ from our patients is done by conducting an ______.

Answer 2

information; interview

Question 3

_________ is a planned communication or conversation between patient and therapist with a purpose.

Answer 3

Interview

Question 4

Interviewing requires _____, judgement, and tact on the part of the MT.

Answer 4

wisdom

Question 5

The goal in an interview is to attain all pertinent ________ information as efficiently as possible. The therapist’s approach to this task will largely determine the outcome of the _____, the amount of information received. Interviewing involves the sensitive direction of conversation in an atmosphere of mutual ______- and ______.

Answer 5

health; interview, trust, respect

Question 6

During an interview there are many types of questions the therapist can use to gather the desired information from the patient. The types of questions we will examine in this unit are closed and _____ ended questions, ______ and secondary questions, and lastly, neutral and ______ questions.

Answer 6

open; primary; teaching

Question 7

Closes ended questions in relation top open-ended questions are quite ______. (Limited information; yes/no or very short and specific information)

Answer 7

restrictive

Question 8

Advantages of Close Ended Questions:
Q and A can be controlled more ________. Simpler to document ______ responses.

Answer 8

efficiently, accurate,

Question 9

Disadvantages of Close Ended Questions:
1) Little Information and required further questioning on the same topic
2) Interview may dominate the interview, thus inhibiting communication by the patient, not allowing him/her to dominate the interview, thus inhibiting communication by the patient, not allowing him/her to _______ possibly valuable information.
3) Interviewee may think MT is not interested in the session

Answer 9

volunteer

Question 10

Open-ended Questions

They will often elicit expressions of feelings, attitudes, or _____ the patient may have about the topic being discussed. They let the patient do the talking and thus will usually reveal what the patient thinks is important. This allows the MT a chance to listen and _______. Open-ended questions also usually instil a feeling of trust and appreciation for the MT as they convey a sense of interest.

Answer 10

beliefs; observe

Question 11

Downside of Open-ended questions: more information than is needed is usually given, taking time, and the MT must then be able to ‘sift out’ what is ______ and what is not. Lastly, it is much more difficult to accurately _____ responses to questions asked by the therapist when using open-ended questions.

Answer 11

pertinent; document

Question 12

Often during an interview, the therapist will find it necessary to ask primary and ______ questions when trying to gather information about a specific topic. When introducing a new topic during the interview, the MT will use a ______ question.

Answer 12

Secondary; primary

Question 13

When patient answers yes, then MT would require more information leading to the use of a ______ question to obtain information and probe deeper into the subject.

Answer 13

Secondary

Question 14

____ questions during an interview will tend to guide or direct the patient’s answer.

Answer 14

Leading

Question 15

______ questions on the other hand, are questions that the patient can answer without feeling as though they are being directed or pressured by the MT. Patient might feel resentful towards the therapist if he/she feels they are being pressured or manipulated.

Answer 15

Neutral

Question 16

During an interview, the therapist may find it necessary to question the patient in areas that may be _____ in nature. Proceed slowly and don’t push too hard.

Answer 16

Sensitive

Question 17

__________ to answer a question may not be due to anything other than the patient not ________ the question.

Answer 17

Reluctance; understanding

Question 18

Do not _______ for asking a sensitive question if it is for a particular reason.

Answer 18

apologize

Question 19

There are 3 stages to an interview: the opening, the ______, and the ending, or closing.

Answer 19

body

Question 20

The opening of an interview is very important as it generally sets the ______ or rapport of the interview.

Answer 20

tone

Question 21

Depending on how the MT acts or what he/she says will determine the ____ or mood for the remainder of the interview. It is very important to stress that first impressions are captured at this stage and will carry one in to the interview. If the stage is wet with a feeling of friendliness, professionalism and ________ in the opening of the interview, the MT will be much more successful in gathering information

Answer 21

tone; respect

Question 22

The _____ of the interview is where therapist gathers all the pertinent information required for the health history. The therapist uses a variety of the questions discussed earlier to elicit that information.

Answer 22

Body

Question 23

Once all the information is gathered, the ________ is then closed. The closing is just as important as the opening for maintaining the respect and rapport that has been developed. The pt must be left with a feeling that they have had an opportunity to advise the MT of ____ they feel is important.

Answer 23

interview; all

Question 24

_______ is the right of a pt that any information revealed by that patient will not be made public or available to others. The therapist_____ have the patient’s ______ to pass on or discuss anything he/she has revealed about him/herself.

Answer 24

Confidentiality; must; permission

Question 25

Disclosure of such information without permission is a _____ of ______ and could lead to ____ ______ against the MT.

Answer 25

breach; confidentiality; legal action

Question 26

When discussing the rights of the patient, and the revealing of personal information, it is also necessary to mention that the patient has the _____ to know ______ information is being sought and how it will be used.

Answer 26

right; why

Question 27

The MT must be able to explain why he/she _____ questions during the interview.

Answer 27

is asking any

Question 28

When collecting data for a health history, developing a system always makes the task a little easier. Always start with the patient’s _______ data. These include, name, address, _____ occupation. ________ or sensitivities especially when using massage oils with scent extracts, or soap allergies from sheets, etc.

Answer 28

biographical; age; allergies

Question 29

The therapist would then proceed to question if there are any present ______ or _________ that they patient may have. (Any problems of the heart, or circulation, or blood pressure? Have you ever had breathing problems? Have you had any other illness, surgery, or hospitalization that we have not discussed?”

Answer 29

problems; illnesses

Question 30

It is a good idea to ask the patient what _______ they are taking. However it is then the responsibility of the therapist to _______ what those drugs are what they do.

Answer 30

medications; research

Question 31

An MT giving “hands on” treatment to people must make him/herself aware of any health issues of the patient as the therapist must be responsible and _________ for whatever they are doing during a massage, and how it may affect the patient.

Answer 31

accountability

Question 32

Try to write the patient’s answers as they ____ it.

Answer 32

state

Question 33

While documenting in the health history, the therapist should also try to avoid using words that are ______, or open to interpretation (ie. good, poor, big, large, normal).