UNIT 2

Question 1

the choices people make and the strategies or tools they use in the process of communication.

Answer 1

Communication style

Question 2

A style may sometimes depend on the _____ of the communicative situation, as well as on the ____ and ____ of the target recipients of the information.

Answer 2

demands

needs and requirements

Question 3

Each style has two
dimensions:

Answer 3

(1) assertiveness level
(2) emotiveness level

Question 4

Composes of Direct, Spirited, Systematic, and Considerate

Answer 4

Communication Styles Matrix

Question 5

Who created Communication Styles Matrix?

Answer 5

Dr. Eileen Russo

Question 6

High Expressiveness + High Assertiveness

Answer 6

Spirited

Question 7

High Expressiveness + Low Assertiveness

Answer 7

Considerate

Question 8

Low Expressiveness + High Assertiveness

Answer 8

Direct

Question 9

Low Expressiveness + Low Assertiveness

Answer 9

Systematic

Question 10

1. Respect decisions and agenda that have been agreed
   upon, as well as time limits during meetings or any
   communicative situation.

Answer 10

Tips for People with a
Spirited Communication Style

Question 11

2. Try to limit your sharing of personal anecdotes that
   may take the discussion off topic.

Answer 11

Tips for People with a
Spirited Communication Style

Question 12

3. Make sure you are allowing others to contribute their
   ideas and suggestions - and that you are genuinely
   listening to them.

Answer 12

Tips for People with a
Spirited Communication Style

Question 13

4. Be certain that any request you make is clear
   and that you convey the reason for such request.

Answer 13

Tips for People with a
Spirited Communication Style

Question 14

5. Communicate your appreciation for others’
   work and input.

Answer 14

Tips for People with a
Spirited Communication Style

Question 15

1. Recognize that other people’s opinions about a topic
   are separate from their opinions about you.

Answer 15

Tips for People with a
Considerate Communication Style

Question 16

2. Realize that not everyone is comfortable discussing
   personal topics with colleagues.

Answer 16

Tips for People with a
Considerate Communication Style

Question 17

3. Allow others to open personal matters before asking
   questions of that nature.

Answer 17

Tips for People with a
Considerate Communication Style

Question 18

4. Respect your own opinion as you respect that of others’.

Answer 18

Tips for People with a
Considerate Communication Style

Question 19

5. Recognize that you don’t have to be friends with
   everyone, but you should treat others - and be treated -professionally.

Answer 19

Tips for People with a
Considerate Communication Style

Question 20

1. Make an effort to listen carefully to others. Avoid interrupting.

Answer 20

Tips for People with a
Direct Communication Style

Question 21

2. Allow time for chatting’ at the beginning of a
   meeting.

Answer 21

Tips for People with a
Direct Communication Style

Question 22

3. Recognize that others may also feel the need to
   express themselves.

Answer 22

Tips for People with a
Direct Communication Style

Question 23

4. Recognize that brainstorming can be effective
   and is not a waste of time.

Answer 23

Tips for People with a
Direct Communication Style

Question 24

5. Take some time to show your appreciation for
   others’ contributions.

Answer 24

Tips for People with a
Direct Communication Style

Question 25

1. Recognize that for good working relationships,
   consideration for others’ feelings is important.

Answer 25

Tips for People with a
Systematic Communication Style

Question 26

2. Learn to ask qualifying questions that will help you
   get the information you need.

Answer 26

Tips for People with a
Systematic Communication Style

Question 27

3. Make sure you understand the background of the
   discussion or scope of the conversation so no time is
   wasted.

Answer 27

Tips for People with a
Systematic Communication Style

Question 28

4. Politely ask other questions about themselves if you
   want to build rapport.

Answer 28

Tips for People with a
Systematic Communication Style

Question 29

5. If you need to ask for more time to know, analyze or
   discuss something, explain the benefit of the
   information you need to know.

Answer 29

Tips for People with a
Systematic Communication Style

Question 30

Also called “lects”, these refer to the different variants of a language that can be sufficiently delimited from
one another in terms of social, historical, or geo-spatial
factors, thus forming language clusters.

Answer 30

language varieties

Question 31

language varieties classifications

Answer 31

Pidgin
Creole
Regional Dialect
Minority Dialect
Indigenized Varieties

Question 32

It refers to a new language
that develops into situations where speakers of different languages need to communicate but do not
share a common language.

Answer 32

Pidgin

Question 33

It is a pidgin that becomes
the first language of the children, or the mother tongue of a certain community.

Answer 33

Creole

Question 34

It is not a language that is not distinct from a national language, but rather a variety of a language spoken in a particular area of a country.

Answer 34

Regional Dialect

Question 35

This is a variety used as a marker of identity, usually alongside a standard variety, by the members of a particular minority ethnic group.

Answer 35

Minority Dialect

Question 36

These are spoken mainly as second languages in former colonies with multilingual populations.

Answer 36

Indigenized Varieties

Question 37

characterized by the way a speaker uses language differently in different social circumstances.

Answer 37

Language registers

Question 38

These are determined by such factors as social atmosphere, purpose of communication, audience, and the general context of the discourse.

Answer 38

Language registers

Question 39

language registers can be
classified as

Answer 39

(1) formal,
(2) casual,
(3) intimate,
(4) frozen, and
(5) consultative.

Question 40

used in professional, academic, or legal settings where communication is expected to be respectful, uninterrupted, and restrained to specific rules.

Answer 40

formal language register

Question 41

Slang is never used and contractions are rare.

Answer 41

formal language register

Question 42

Examples are registers used in research paper,
government documents, business letters, and
in business presentations.

Answer 42

formal language register

Question 43

used when
communicating with friends,
close acquaintances,
colleagues, and family
members.

Answer 43

casual language register

Question 44

reserved for special occasions,
usually between only two people and often in private.

Answer 44

intimate language register

Question 45

Examples are an inside joke
between two high school friends or sweet messages whispered to your “special someone.”

Answer 45

intimate language register

Question 46

historic language that is
intended to remain unchanged.

Answer 46

frozen language register

Question 47

conversations when people are
speaking with someone who has specialized
knowledge or is offering advice.

Answer 47

consultative language register

Question 48

Tone is often respectful, such as the use of
honorifics or courtesy titles, but may be more
casual if the relationship between or among
the communicators is friendly.

Answer 48

consultative language register

Question 49

Examples are registers used in local television
broadcast or in a conversation with a doctor
during medical examination.

Answer 49

consultative language register

Question 50

Language registers can also be classified as

Answer 50

Formal, Informal, or Neutral.

Question 51

are appropriate for
professional situations, such as when speaking
to a supervisor or writing an invitation letter.

Answer 51

Formal Language Registers

Question 52

are conversational and appropriate when
speaking or writing to a friend or to someone
you know quite well.

Answer 52

Informal language registers

Question 53

are non-emotional and laden with facts. These are most appropriate for research or technical writing.

Answer 53

neutral language registers

Question 54

Using the proper registers show ______, ______, and ______ hence enhancing harmonious personal and professional relationships.

Answer 54

respect, interest, and a certain level of professionalism,

Question 55

Everything should start with a _____ and _____ to relate more effectively with persons having different cultural backgrounds.

Answer 55

personal desire and strong
conviction

Question 56

The following specific guidelines can enhance your ability to handle situations involving intercultural communication, and better prepare yourself to meet the communication challenges in an increasingly global environment.

Answer 56

Refrain from forming expectations based solely on your culture.

Remove personal biases or any stereotype that may impede understanding.

Make a personal commitment to develop communication skills appropriate in multicultural settings.

Question 57

Knowing and accepting the validity of cultural
differences are key in communicating with people
having diverse communication styles. Being an
effective communicator requires allowing yourself to
be immersed in the multicultural society and
embracing diversity.

Answer 57

Refrain from forming expectations based solely on your culture.

Question 58

You do not want to be at the receiving end of a biased judgment, right? You don’t want people avoiding you just because of how they see other members of your group or culture. Determine how much your family, friends and colleagues have ‘dictated’ how you view or feel about other people or other groups, and identify which among these prejudgments are stereotypes that can damage relationships.

Answer 58

Remove personal biases or any stereotype that may impede understanding.

Question 59

Your ability to develop intercultural communication skills
largely depends on how many - and how much - of these
promises you are willing to make;

Answer 59

Refrain from forming expectations based solely on your culture.

Question 60

Improving one’s Ability in Communicating in a
Multicultural Setting

Promises you are willing to make:

Answer 60

1. I will make a commitment to seek information from persons whose cultures are different from my own.
2. I will try to understand how the experiences of persons from different cultures leads them to develop perspectives that differ from mine.
3. I will pay attention to the situation and the context when I communicate with persons from different cultures.
4. I I will make every effort to become a more flexible communicator.
5. I will not insist that persons from other cultures should
   communicate with me on my terms.