UNIT 1

Question 1

__________ is a key interpersonal skill and by learning how you can improve your communication has many benefits.

Answer 1

Effective communication

Question 2

Effective communication sounds so simple:

Answer 2

say what you mean

Question 3

_______ is the art of creating and sharing ideas for a specific
purpose

Answer 3

communication

Question 4

Forms of Communication

Answer 4

verbal communication
non-verbal communication
written communication
Visual communication

Question 5

use of language, sounds, and tone of voice

Answer 5

verbal communication

Question 6

body language and facial expressions

Answer 6

non-verbal communication

Question 7

journals, emails, blogs, and text messages

Answer 7

written communication

Question 8

signs, symbols, pictures, graphics, and emojis

Answer 8

visual communication

Question 9

Effective communication is ______ on how rich those ideas are, and how much of those ideas are _____ in the process.

Answer 9

dependent

retained

Question 10

refers to anyone who is expected to receive the message you are sending.

Answer 10

Audience

Question 11

one skill an effective communicator must have. It is imperative that you find out who the audience is - who will actually receive your ‘message’
- and what they need to know.

Answer 11

Audience analysis

Question 12

Another aspect that needs consideration in analyzing the
audience is _____

Answer 12

identifying and trying to overcome possible
communication barriers.

Question 13

Communication Barriers

These are not confined to physical noise and physiological issues but could also include:

Answer 13

cultural difference,
varying levels of expectations and experiences,
difference in perspectives and communication styles.

Question 14

Effective communication requires a certain level of connection between and among people, allowing a series of exchanges of thoughts and emotions, eventually leading to _____

Answer 14

mutual understanding

Question 15

Communication Principles

Answer 15

clarity
conciseness
completeness
organization
empathy
flexibility

Question 16

The message should be clear by using appropriate language and communication channels, but equally important is that the reason for sending and receiving the message must be understood by both sender and receiver.

Answer 16

clarity

Question 17

The message should be as brief as may be required depending on one’s purpose, especially in most modern contexts in the business and academic fields where time is of the essence. It should be devoid of trivial details that would hinder communication.

Answer 17

conciseness

Question 18

Despite its conciseness, the message should still be complete and accurate. Whenever necessary, background information should be given to provide better context; facts and observations may also be helpful

Answer 18

completeness

Question 19

Effective communication is usually planned in order to ensure the systematic flow of ideas and transition from one point to another.

Answer 19

organization

Question 20

There are instances, however, when communication is ______, but this should not be an excuse for an organized presentation of ideas.

Answer 20

impromptu

Question 21

The sender of the message should be sensitive to the needs and interests of the receiver. In case of face-to-face communication, the speaker must always be conscious of the reaction of the listener and adjust his/her communication strategy accordingly.

Answer 21

emphaty

Question 22

Effective communicators know how to adapt to the varying needs and expectations of their audience, and modify the message or the way the message is sent to avoid misunderstanding or misinterpretation.

Answer 22

flexibility

Question 23

The notion of the world being a ______ has been a hot topic ever since the idea was brought up, especially in light of the rapid advances in technology and digitization.

Answer 23

global village

Question 24

has been regarded as the key to the worldwide integration of humanity, where there is an increased economic, political and cultural integration and interdependence of diverse cultures.

Answer 24

Globalization

Question 25

Communication in the modern world must be anchored on the concept of _____, since effective communication and the ability to understand cultural differences are skills that have become requisites not only for a meaningful social life but also for a successful professional career.

Answer 25

diversity

Question 26

globalization has affected the way people and companies communicate with each other. In some cases, cultural differences have accentuated ________, which is most felt in the business world.

Answer 26

cultural insensitivity

Question 27

Since everyone is a consumer of particular business products, it is important to know the

Answer 27

issues, etiquette, protocol, communication styles and negotiation approaches of people from different cultures using the business experience as example.

Question 28

Here are some instances when lack of cultural or linguistic sensitivity in global communication severely affected companies or products.

Answer 28

McDonald’s commercial (a Chinese man kneeling before a McDo vendor and begging…..begging is considered a shameful act in Chinese culture)

How You Like That MV (BP Lisa was found sitting next to Lord Ganesha who is a God worshipped by HIndus….statues of gods should always be places on high surfaces)

Question 29

The cost of cultural insensitivity in global communication can be felt in everyday communication, as cultural misunderstandings often lead to ______ and ______ tension between people.

Answer 29

misinterpretation

unnecessary

Question 30

Effective communication is ____ communication.

Answer 30

ethical

Question 31

Communication is ____ only when it is genuine, open, cooperative and sensitive to one’s cultural and social beliefs and practices.

Answer 31

ethical

Question 32

If there is an intent to conceal the truth, or bring damage to any organization, group or individual person, communication is considered ______

Answer 32

unethical

Question 33

_______ inevitably affect people’s communication styles in the future.

Answer 33

Past experiences

Question 34

when people take their past experiences and make certain assumptions that the same experience will happen with the same people, given the same context.

Answer 34

Prejudice

Question 35

A key component of ethical communication is showing ______ in the communicative situation.

Answer 35

commitment

Question 36

Being committed means giving sufficient _____ and ____ to any discussion or conversation, and being open about any issue that may arise.

Answer 36

time and resources

Question 37

Globalization also entails ______ the way people communicate to others, especially those with different norms, cultures and belief systems.

Answer 37

changing

Question 38

Types of Communication

Answer 38

Face-to-Face
Chatting

Question 39

Ethical communication requires people to respect socio-cultural beliefs and practices of others, while at the same time, avoiding all kinds of ______

Answer 39

stereotypes.