UNIT 1 Flashcards
__________ is a key interpersonal skill and by learning how you can improve your communication has many benefits.
Effective communication
Effective communication sounds so simple:
say what you mean
_______ is the art of creating and sharing ideas for a specific
purpose
communication
Forms of Communication
verbal communication
non-verbal communication
written communication
Visual communication
use of language, sounds, and tone of voice
verbal communication
body language and facial expressions
non-verbal communication
journals, emails, blogs, and text messages
written communication
signs, symbols, pictures, graphics, and emojis
visual communication
Effective communication is ______ on how rich those ideas are, and how much of those ideas are _____ in the process.
dependent
retained
refers to anyone who is expected to receive the message you are sending.
Audience
one skill an effective communicator must have. It is imperative that you find out who the audience is - who will actually receive your ‘message’
- and what they need to know.
Audience analysis
Another aspect that needs consideration in analyzing the
audience is _____
identifying and trying to overcome possible
communication barriers.
Communication Barriers
These are not confined to physical noise and physiological issues but could also include:
cultural difference,
varying levels of expectations and experiences,
difference in perspectives and communication styles.
Effective communication requires a certain level of connection between and among people, allowing a series of exchanges of thoughts and emotions, eventually leading to _____
mutual understanding
Communication Principles
clarity
conciseness
completeness
organization
empathy
flexibility
The message should be clear by using appropriate language and communication channels, but equally important is that the reason for sending and receiving the message must be understood by both sender and receiver.
clarity
The message should be as brief as may be required depending on one’s purpose, especially in most modern contexts in the business and academic fields where time is of the essence. It should be devoid of trivial details that would hinder communication.
conciseness
Despite its conciseness, the message should still be complete and accurate. Whenever necessary, background information should be given to provide better context; facts and observations may also be helpful
completeness
Effective communication is usually planned in order to ensure the systematic flow of ideas and transition from one point to another.
organization
There are instances, however, when communication is ______, but this should not be an excuse for an organized presentation of ideas.
impromptu
The sender of the message should be sensitive to the needs and interests of the receiver. In case of face-to-face communication, the speaker must always be conscious of the reaction of the listener and adjust his/her communication strategy accordingly.
emphaty
Effective communicators know how to adapt to the varying needs and expectations of their audience, and modify the message or the way the message is sent to avoid misunderstanding or misinterpretation.
flexibility
The notion of the world being a ______ has been a hot topic ever since the idea was brought up, especially in light of the rapid advances in technology and digitization.
global village
has been regarded as the key to the worldwide integration of humanity, where there is an increased economic, political and cultural integration and interdependence of diverse cultures.
Globalization
Communication in the modern world must be anchored on the concept of _____, since effective communication and the ability to understand cultural differences are skills that have become requisites not only for a meaningful social life but also for a successful professional career.
diversity
globalization has affected the way people and companies communicate with each other. In some cases, cultural differences have accentuated ________, which is most felt in the business world.
cultural insensitivity
Since everyone is a consumer of particular business products, it is important to know the
issues, etiquette, protocol, communication styles and negotiation approaches of people from different cultures using the business experience as example.
Here are some instances when lack of cultural or linguistic sensitivity in global communication severely affected companies or products.
McDonald’s commercial (a Chinese man kneeling before a McDo vendor and begging…..begging is considered a shameful act in Chinese culture)
How You Like That MV (BP Lisa was found sitting next to Lord Ganesha who is a God worshipped by HIndus….statues of gods should always be places on high surfaces)
The cost of cultural insensitivity in global communication can be felt in everyday communication, as cultural misunderstandings often lead to ______ and ______ tension between people.
misinterpretation
unnecessary
Effective communication is ____ communication.
ethical
Communication is ____ only when it is genuine, open, cooperative and sensitive to one’s cultural and social beliefs and practices.
ethical
If there is an intent to conceal the truth, or bring damage to any organization, group or individual person, communication is considered ______
unethical
_______ inevitably affect people’s communication styles in the future.
Past experiences
when people take their past experiences and make certain assumptions that the same experience will happen with the same people, given the same context.
Prejudice
A key component of ethical communication is showing ______ in the communicative situation.
commitment
Being committed means giving sufficient _____ and ____ to any discussion or conversation, and being open about any issue that may arise.
time and resources
Globalization also entails ______ the way people communicate to others, especially those with different norms, cultures and belief systems.
changing
Types of Communication
Face-to-Face
Chatting
Ethical communication requires people to respect socio-cultural beliefs and practices of others, while at the same time, avoiding all kinds of ______
stereotypes.
