Unit 1.4 Flashcards
1
Q
What is Customer Service?
A
Customer Service is what an organization does to meet customer expectations and produce customer satisfaction
Or
Service provided to customers before ,after and during a transaction.
2
Q
How can a customer be provided good customer service?
A
1) They make the customer feel valued, by being aware of their needs and try to meet those
2) Quick Response
3
Q
Why is customer service important?
A
1) It will be rewarded with customer loyalty
2) Good service will attract new customers
3) This will improve sales
4
Q
Example of Bad customer service
A
Impolite
5
Q
Examples of Good Customer Service
A
Quick Response
Clean Shop
Stacked Shelves
