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Hotel Staff Conversation > Unit 11 - ADVANCED Dealing with Complaints / Problem handling > Flashcards

Unit 11 - ADVANCED Dealing with Complaints / Problem handling Flashcards

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Hotel Staff Conversation (14 decks)

Telephone Reservation Dialogue

Hotel Vocabulary

Unit 1 - Welcome and Farewell

Unit 2 - Check In, Requests, Facilities

Unit 3 - Asking for Things

Unit 4 - Giving Information

Unit 5 - Giving Directions

Unit 6 - Dealing with Complaints / Problem handling

Unit 7 - ADVANCED Check In, Requests, Facilities

Unit 8 - ADVANCED Asking for Things

Unit 9 - ADVANCED Giving Information

Unit 10 - ADVANCED Giving Directions

Unit 11 - ADVANCED Dealing with Complaints / Problem handling

Unit 12 - FINAL (Mixed)

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