Telephone Reservation Dialogue

Question 1

Phone rings…

You pick up the phone and say:

Answer 1

Good morning/afternoon/evening…
Thank you for calling the (hotel name).
This is (your name) speaking.
How may I help you?

Question 2

Guest: Hello, I’d like to make a reservation.

Answer 2

Staff: Okay, sure I can help you with that. When is the reservation for?
or
Could you please hold while I transfer you? Thank you.

Question 3

Guest: I’d like to make a reservation for February 9th to the 25th.

Answer 3

Staff: Alright, and how many people will be staying in this room?

Question 4

Guest: It’s for 4 people. And, could you have us away from the elevator please?

Answer 4

Staff: Sure thing. Please hold while I check to see if we have two double beds for those dates.

Question 5

IF…you have rooms available for February 9th to the 25th.

Answer 5

Staff: Okay, I have reserved a room with two beds from February 9th to the 25th. This room will be away from the elevator.

Could I have a credit card to reserve the room with? (Type of card, Number, Expiration date)

Question 6

IF… you do NOT have rooms available for February 9th to the 25th.

Answer 6

Staff: I’m sorry Sir/Ma’am. We do not have any two double bed rooms available for those dates.

• We have two rooms with queen beds. (You can request a rollaway cot)
• We are all sold out.