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Hotel Staff Conversation > Hotel Vocabulary > Flashcards

Hotel Vocabulary Flashcards

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Conversation Starters flashcards
1
Q

adjoining rooms

noun

A

two hotel rooms with a door that connects them.

If you want we can book you in an adjoining room.

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2
Q

amenities

noun

A

wifi, hair dryer, shampoo, conditioner, toothbrush, razor, etc.

We have listed our amenities on our website.

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3
Q

attractions

noun

A

things for tourists to see and do

The restaurants, coffee shops and karaoke bars are our most popular attractions.

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4
Q

baggage

noun

A

bags and suitcases packed with personal belongings

If you need help with your baggage, we have a cart you can use.

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5
Q

bellboy

noun

A

a staff member who helps guests with their luggage

The bellboy will take your bags to your room for you.

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6
Q

book

verb

A

arrange to stay in a hotel

I can book your stay for the last weekend of February.

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7
Q

all booked

adj

A

full, no vacancies, sold out

I’m afraid the hotel is all booked (sold out) tonight.

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8
Q

brochures

noun

A

small booklets that provide information on the local sites and attractions

Feel free to take some brochures to your room to look at.

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9
Q

check-in

verb

A

go to the front desk to receive keys

You can check-in anytime after four o’clock.

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10
Q

check-out

noun

A

return the keys and pay for the bill

Please return your room key when you check-out

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11
Q

complimentary

noun

A

free for guests

All of our rooms have complimentary soap, shampoo, and coffee.

There is no complimentary breakfast.
Complimentary breakfast is not included.

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12
Q

cot, rollaway bed

noun

A

a single bed on wheels that folds up

If you need an extra bed, we have cots available.

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13
Q

damage charge

noun

A

money a guest owes for repairs to hotel property (when caused by violent or careless acts)

We will have to add a damage charge for the hole you put in the wall.

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14
Q

deposit

noun

A

amount paid ahead of time to secure a reservation

You will not receive your deposit back if you cancel.

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15
Q

double bed

noun

A

a bed large enough for two people

A family of four will need a room with two double beds.

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16
Q

floor

noun

A

a level of the building
(1st floor, 2nd floor, 3rd floor)

The swimming pool is on the main floor.

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17
Q

front desk, reception

noun

A

the place where guests go to check in and out and to get information

Additional amenities are available at the front desk.

18
Q

guest

noun

A

a person that is staying at the hotel

All guests receive a complimentary gift bag.

19
Q

housekeeping, maid noun

A

staff members that clean the rooms and linen

Put a sign on the door if you want housekeeping to come in and change the sheets on the bed.

20
Q

ice machine

noun

A

a machine that automatically makes ice that guests can use to keep drinks cold

There is an ice machine by the elevator on all of the even numbered floors.

21
Q

indoor pool
outdoor pool
noun

A

place for guests to swim inside the hotel

The heated indoor pool is open until 10 pm.

22
Q

Jacuzzi, hot tub, whirl pool

noun

A

a small hot pool for relaxation

I’m sorry. We don’t have a jacuzzi at our hotel.

23
Q

king-size bed

noun

A

extra large bed

A room with a king size bed costs an extra 20 dollars a night.

24
Q

late charge

noun

A

a fee for staying past the check-out time

You will be charged a ten dollar late charge for checking out after 11 am.

25
Q

linen

noun

A

sheets, blankets, pillow cases

We will come in and change the linens while you are out of your room.

26
Q

lobby

noun

A

large open area at the front of the hotel

They are waiting for you in the lobby.

27
Q

luggage cart

noun

A

a device on wheels that guests can push their luggage on

Please return the luggage cart to the lobby when you are finished with it.

28
Q

maximum capacity

noun

A

the most amount of people allowed

The maximum capacity in this room is ten people.

29
Q

noisy

adj

A

loud

The guests next to you have complained that you are being too noisy.

30
Q

pay-per-view movie

noun

A

extra charge for movies and special television features

If you order a pay-per-view movie, the charge will appear on your bill.

31
Q

pillow case

noun

A

the covering that goes over a pillow

Could I get another pillow case?

32
Q

queen size bed

noun

A

bed with plenty of space for two people (bigger than a double)

A queen size bed is bigger than a double, but smaller than a king.

33
Q

rate

noun

A

cost of renting a room for a certain time period

What are your rates in Feb.?
Our rates change depending on the season.

34
Q

room service

noun

A

delivery of food or other services requested by guests

If you would like a bottle of wine, just call room service.

35
Q 
single bed (twin bed)
noun
A

a bed for one person

The economy priced room includes one single bed.

36
Q

sofa bed, pull-out couch

noun

A

a bed built into a sofa or couch

The room contains a sofa bed so the room actually sleeps five.

37
Q

vacancy
noun
vacant
adj

A

available rooms

We only have one vacancy left, and it is for a single room.

38
Q

vending machine

noun

A

a machine that distributes snacks and beverages when you insert coins

The vending machine on the second floor has chocolate bars and chips.

39
Q

view

noun

A

a window that offers a nice image for guests

The room is more expensive because it has a spectacular view of the beach.

40
Q

wake up call

noun

A

(NOT “morning call”)
a morning phone call from the front desk, acts as an alarm clock

What time would you like your wake up call?

41
Q

weight room, workout room, gym

noun

A

a room that guests can use for exercise and fitness

Our weight room has a stair climber, treadmill and a stationary bicycle.

Hotel Staff Conversation (14 decks)

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