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Unit 1 Flashcards

1
Q

Eco-tourism

A

Resorts that have been developed in in a sustainable way.

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2
Q

Sustainable tourism

A

Meets the needs of tourists and local communities while protecting.

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3
Q

Gross domestic product

A

This can be thought of as the value of a country’s economy. It measures the specific value of all goods and services over a specific time period.

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4
Q

Great Britain Tourism survey

A

Takes place every year and gives information about tourism by residents of Great Britain. It excludes Northern Ireland.

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5
Q

Direct employment

A

Jobs where employees are in direct contact with tourists and provide the tourism experience.

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6
Q

Indirect employment

A

Jobs in companies that supply the direct employment companies such as aircraft suppliers and hotel laundry companies.

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7
Q

Primary research

A

Original research- carried out for the first time.

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8
Q

Secondary research

A

Using information already produced by someone else.

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9
Q

Multiplier effect

A

The additional revenue, income or employment created in an area as a result of spending on tourism.

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10
Q

Independent tavel agents

A

Are often family-owned and may have one branch or a few branches. An example is Worldwide Escapes in Cheshire.

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11
Q

Online agents

A

Sell their products and services over the internet.

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12
Q

International

A

Means operating between countries.

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13
Q

Visitor attrraction

A

An attraction where it is feasible to charge admission for the sole purpose of sightseeing. The attraction must be a permanently established excursion destination.

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14
Q

Primary products and services

A

The main purpose of the visit, for example to see rock bands.

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15
Q

Secondary products and services

A

Add appeal and give extra revenue to the event organisers, for example T shirts, posters, refreshments, parking and camping.

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16
Q

National Air Traffic Services (NATS)

A

The organisation responsible for air traffic control in the UK. It is public/private partnership between the government, several airlines, Heathrow Airport Trust.

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17
Q

Legacy

A

Money or property left to someone in a will. An example is a historic house left in someone’s will to the National Trust.

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18
Q

Chain of distribution

A

Means of getting the product or service to the customer.

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19
Q

Interpretation

A

A means of giving information to visitors to help them understand and enjoy what they are looking at.

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20
Q

Domestic tourist

A

when you go on holiday within the country in which you live or go on a day trip

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21
Q

Outbound tourist

A

travelling from the country you live to another.

22
Q

Inbound tourist

A

If you travel to the UK from another country.

23
Q

Leisure travel

A

includes day trips, short breaks, holidays, visiting friends and relatives (VAR), staycations and special events

24
Q

Specialist travel

A

is catering to specific markets e.g. health, education, adventure

25
Business travel
MICE=; meetings, incentives, conventions, exhibitions
26
Principles of sustainable tourism
to minimise negative environmental impacts in a destination, create economic benefits for local people, conserve local cultural & promote links
27
Benefits of sustainable tourism
include; environmental protection, links with the local community, reduced energy consumption, reducing waste, cost savings & competitive edge and image.
28
Tour operators
are the companies that organise package holidays. They work with hotels, airlines and other transport companies and produce brochures advertising the holidays. They sell holidays through a travel agent or directly to customers. Tour operators provide a wide range of products and services. from flights to accommodation to transfers and day trips.
29
Travel agents
they book holidays on behalf of tour operators and advises customers on the type and availability of holidays.
30
Online travel services
People booking holidays online to purchase goods and services. Nearly all travel and tourism companies now have an online presence as well as retail
31
Passenger transport
which include; road, rail, air and sea. there are three types of airline scheduled, low-cost and charter.
32
Accommodation
which includes hotels, guest houses and bed and breakfast, apartments, youth hostels and camping.
33
Visitor attractions
There are three different types of attractions; natural- beaches, mountains, lakes and rivers, purpose-built- theme parks, museums and galleries, resorts such as Disneyland and rides such as London eye, heritage- inform us about our history.
34
Government sponsored
organisations at national, regional and local level whose role it is to develop and promote tourism e.g. national tourist board, tourist information centres and regional tourist boards.
35
Trade professionals
to represent the interests of members.
36
Civil Aviation Authority (CAA)
ensure UK airlines, airports and NATS comply with regulations for aviation.
37
Office of Rail Regulation (ORR)
is an independent safety and economic regulator.
38
Association of British Travel agents (ABTA)
represents travel agents.
39
Association of independent Tour Operators (AITO)
similar to ABTA.
40
Ancillary organisations
provide services for tourists or travellers e.g. car hire, travel insurance, airport services.
41
Product comparision
websites operate on the internet to compare products & services.
42
Private sector
This means they are owned by an individual or partners or by a group of people called shareholders.
43
Public sector
travel and tourism organisations in the public sector are funded and usually run by the government.
44
Charities
these organisations are often charities.
45
Vertical integration
is when a business at one level of the chain of distribution buys or merges with a business at another level- higher or lower and therefore are vertically integrated.
46
Horizontal integration
is when a business at one level of the chain of distribution buys or merges with a business at the same level.
47
Partnerships
this is where a travel agent puts a small outlet within another company.
48
Sel check in
many airports now have self-service check in. this means they can go straight to the gate to catch the plane or take their luggage to a bag drop off point. you can also check in at home and print your boarding pass or use the airline app
49
Security
strict security at airports aims to protect passengers from potential terrorist attacks and checks that people are not carrying illegal items.
50
Travel applications
there are hundreds of travel applications available and of interest to travellers including maps, translations or directions.
51
E-ticketing
can be sent straight to your email or mobile phone when you have booked online for hotels, flights, trains and events.

Business (13 decks)

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