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Business > Unit 1 > Flashcards

Unit 1 Flashcards

1
Q

Eco-tourism

A

Resorts that have been developed in in a sustainable way.

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2
Q

Sustainable tourism

A

Meets the needs of tourists and local communities while protecting.

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3
Q

Gross domestic product

A

This can be thought of as the value of a country’s economy. It measures the specific value of all goods and services over a specific time period.

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4
Q

Great Britain Tourism survey

A

Takes place every year and gives information about tourism by residents of Great Britain. It excludes Northern Ireland.

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5
Q

Direct employment

A

Jobs where employees are in direct contact with tourists and provide the tourism experience.

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6
Q

Indirect employment

A

Jobs in companies that supply the direct employment companies such as aircraft suppliers and hotel laundry companies.

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7
Q

Primary research

A

Original research- carried out for the first time.

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8
Q

Secondary research

A

Using information already produced by someone else.

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9
Q

Multiplier effect

A

The additional revenue, income or employment created in an area as a result of spending on tourism.

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10
Q

Independent tavel agents

A

Are often family-owned and may have one branch or a few branches. An example is Worldwide Escapes in Cheshire.

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11
Q

Online agents

A

Sell their products and services over the internet.

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12
Q

International

A

Means operating between countries.

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13
Q

Visitor attrraction

A

An attraction where it is feasible to charge admission for the sole purpose of sightseeing. The attraction must be a permanently established excursion destination.

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14
Q

Primary products and services

A

The main purpose of the visit, for example to see rock bands.

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15
Q

Secondary products and services

A

Add appeal and give extra revenue to the event organisers, for example T shirts, posters, refreshments, parking and camping.

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16
Q

National Air Traffic Services (NATS)

A

The organisation responsible for air traffic control in the UK. It is public/private partnership between the government, several airlines, Heathrow Airport Trust.

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17
Q

Legacy

A

Money or property left to someone in a will. An example is a historic house left in someone’s will to the National Trust.

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18
Q

Chain of distribution

A

Means of getting the product or service to the customer.

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19
Q

Interpretation

A

A means of giving information to visitors to help them understand and enjoy what they are looking at.

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20
Q

Domestic tourist

A

when you go on holiday within the country in which you live or go on a day trip

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21
Q

Outbound tourist

A

travelling from the country you live to another.

22
Q

Inbound tourist

A

If you travel to the UK from another country.

23
Q

Leisure travel

A

includes day trips, short breaks, holidays, visiting friends and relatives (VAR), staycations and special events

24
Q

Specialist travel

A

is catering to specific markets e.g. health, education, adventure

25
Q

Business travel

A

MICE=; meetings, incentives, conventions, exhibitions

26
Q

Principles of sustainable tourism

A

to minimise negative environmental impacts in a destination, create economic benefits for local people, conserve local cultural & promote links

27
Q

Benefits of sustainable tourism

A

include; environmental protection, links with the local community, reduced energy consumption, reducing waste, cost savings & competitive edge and image.

28
Q

Tour operators

A

are the companies that organise package holidays. They work with hotels, airlines and other transport companies and produce brochures advertising the holidays. They sell holidays through a travel agent or directly to customers. Tour operators provide a wide range of products and services. from flights to accommodation to transfers and day trips.

29
Q

Travel agents

A

they book holidays on behalf of tour operators and advises customers on the type and availability of holidays.

30
Q

Online travel services

A

People booking holidays online to purchase goods and services. Nearly all travel and tourism companies now have an online presence as well as retail

31
Q

Passenger transport

A

which include; road, rail, air and sea. there are three types of airline scheduled, low-cost and charter.

32
Q

Accommodation

A

which includes hotels, guest houses and bed and breakfast, apartments, youth hostels and camping.

33
Q

Visitor attractions

A

There are three different types of attractions; natural- beaches, mountains, lakes and rivers, purpose-built- theme parks, museums and galleries, resorts such as Disneyland and rides such as London eye, heritage- inform us about our history.

34
Q

Government sponsored

A

organisations at national, regional and local level whose role it is to develop and promote tourism e.g. national tourist board, tourist information centres and regional tourist boards.

35
Q

Trade professionals

A

to represent the interests of members.

36
Q

Civil Aviation Authority (CAA)

A

ensure UK airlines, airports and NATS comply with regulations for aviation.

37
Q

Office of Rail Regulation (ORR)

A

is an independent safety and economic regulator.

38
Q

Association of British Travel agents (ABTA)

A

represents travel agents.

39
Q

Association of independent Tour Operators (AITO)

A

similar to ABTA.

40
Q

Ancillary organisations

A

provide services for tourists or travellers e.g. car hire, travel insurance, airport services.

41
Q

Product comparision

A

websites operate on the internet to compare products & services.

42
Q

Private sector

A

This means they are owned by an individual or partners or by a group of people called shareholders.

43
Q

Public sector

A

travel and tourism organisations in the public sector are funded and usually run by the government.

44
Q

Charities

A

these organisations are often charities.

45
Q

Vertical integration

A

is when a business at one level of the chain of distribution buys or merges with a business at another level- higher or lower and therefore are vertically integrated.

46
Q

Horizontal integration

A

is when a business at one level of the chain of distribution buys or merges with a business at the same level.

47
Q

Partnerships

A

this is where a travel agent puts a small outlet within another company.

48
Q

Sel check in

A

many airports now have self-service check in. this means they can go straight to the gate to catch the plane or take their luggage to a bag drop off point. you can also check in at home and print your boarding pass or use the airline app

49
Q

Security

A

strict security at airports aims to protect passengers from potential terrorist attacks and checks that people are not carrying illegal items.

50
Q

Travel applications

A

there are hundreds of travel applications available and of interest to travellers including maps, translations or directions.

51
Q

E-ticketing

A

can be sent straight to your email or mobile phone when you have booked online for hotels, flights, trains and events.

Business (13 decks)

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