Uniform External Complaint Intake/Management Flashcards
The oiprd liaison officer will assume all the duties and powers of the chief of police in matters respecting an incident under investigation. The chief of police has authorized __________
The inspector - Professional Standards - Complaints administration as the OIPRD liaison officer
_________is an agreement between all parties prior to an oiprd complaint be launched, it must be resolved within _____days of complainant reporting to the police.
Local Resolution . 30 days.
______is an agreement between all parties after an external complaint has been lodged with the oiprd but not formalized it must be referred by the oiprd to Professional standards, be resolved within ___ days of the date of notice to PRS
Customer service resolution. 45 days
An agreement between all parties after a complaint has been lodged with the oiprd and involves conduct that is deemed less serious
Informal resolution
Members shall provide information and assistance to anyone requesting information on how to submit an external complaint. When receiving and external complaint members shall direct the person to attend…
•Oiprd office
•Oiprd website
•any service facility
Who should a member contact upon an inquiry re: oiprd complaint?
Immediately contact a supervisor
If at a service facility, notify the OIC
Who shall be advised once a complaint has been received at a service facility?
OiC
