Uniform Exteral Complaints Intake Flashcards
The chief of police has authorized ________ as the OIPRD liaison officer
The inspector, PRS complaints administration
Who determines the final dispositions of all external complaints
OIPRD
UNIFORM EXTERNAL COMPLAINT INTAKE
Local resolution is an agreement between all parties prior to an OIPRD complaint being lodged
It must be resolved within _________ days of complaint being reported to police
30 Days
UNIFORM EXTERNAL COMPLAINTS INTAKE
Customer service resolution is an agreement between all parties after an external complaint has been lodged with the OIPRD but not formalized
It must be referred by OIPRD to PRS and by resolved within _________ days of the notice to PRS
45 Days
UNIFORM EXTERNAL COMPLAINTS INTAKE
The 30 calendar day period for resolving a local resolution, may be extended an additional ____________ days upon consent of the OIPRD
30 Days
UNIFORM EXTERNAL COMPLAINTS INTAKE
Unit complaint coordinator when determining that a complaint cannot be resolved by informal resolution shall
-complete a 45 day investigative status update form and submit electronically within ___________days
35
UNIFORM EXTERNAL COMPLAINTS INTAKE
Unit commanders shall forward the completed file including adjudication /disposition to PRS-complaints administration within _________________ days
120 days
Uniform External Complaints Intake
Who will have carriage of all external complaints?
The OIPRD
Uniform Complaints Intake
Definition of a local inquiry
Means where a local resolution process has commenced but is not completed (ie complainant refuses to sign a local resolution form)
- According to TPS Procedure 13 - 02 Uniform External Complaint Intake / Management, all
external complaints made concerning the conduct of a police officer of the Service, or the policies or the services provided by the Service, will be received and managed by:
A. The Office of the Independent Police Review Director (OIPRD)
B. Professional Standards Unit Complaint Intake
C. Professional Standards Conduct Investigations
D. Corporate Risk Management
A
- According to TPS Procedure 13 - 02 Uniform External Complaint Intake / Management, an Informal Resolution is an agreement between all parties and involves conduct that is deemed less serious.
A. Prior to a complaint being lodged with the OIPRD
B. After a complaint has been lodged with the OIPRD
C. After the commencement of a Tribunal Hearing, pursuant to the PSA
D. In lieu of criminal charges
B
