Udemy Basic Quality Tools And Problem Solving Tools

Question 1

What is a Pareto chart?

What is it used for?

Answer 1

Bar chart bars are arranged in descending order of magnitude.

Prioritize actions (80 percent of problems are caused by 20% causes)

Work on causes creating 80% of your issues

Question 2

What is a cause and effect diagram?

Answer 2

Graphically show the relationship between the cause and the effect

Question 3

Cause and effect diagram is the same as

How do you use it?

It is an important tool for what?

Answer 3

Fishbone - Ishikawa

List all causes

RCA

Question 4

Who is expected to do RCA? Auditee or auditor - for CA

Answer 4

Auditee

Question 5

what is a flow chart? why do we need flow charts?

Answer 5

we have boxes which represent the process and we connect these boxes with arrows which tells the flow of the process

to understand process flow and interrelationship between processes

Question 6

what is a swim lane flowchart?

Answer 6

also called crossfunctinal flowchart

you can also understand responsibilities

Question 7

what is SPC=_=

Answer 7

statistical process control

control charts

Question 8

what is a control chart? explain what you see visually

Answer 8

chart is basically the measurement of an item over a period of time. So, you keep on measuring and then
you keep on recording based on the time.
And in addition to that, this chart has control limits as well.

These control limits are calculated using some statistical formulas.

Question 9

what is the purpose of SPC?

Answer 9

• display and manage variation in process output over time
• identify process changes
• distinguish special from common causes
• tell operator when to take action or not

Question 10

common cause variation vs special cause

Answer 10

many causes minimum impact - random, chance, non-assignable un economical

few causes significant impact, signal systemic, assignable economically viable to eliminate

Question 11

SPC=?=?

Answer 11

statistical process control,

control charts