Udemy - 4b3 - COQ

Question 1

2 types of COQ

Answer 1

Visible - rejection rework and repair

Invisible- lost sales customer dissatisfaction complaint investigation excess inventory fines

Question 2

4 types of COQ -

Answer 2

prevention appraisal cost of good quality

and internal and external failures

Question 3

Prevention costs - what it is

Answer 3

Cost related to preventing the problem
From happening.

• quality planning
• training
• design review
• quality system Audit
• process and planning control
• supplier reviews

Question 4

Appraisal cost

Answer 4

Checking testing
Supplier acceptance sampling
Product audits
Calibration

Question 5

Internal failures

Answer 5

When it happens inside the organization

Rework or scrapping
Troubleshooting repairing
Design changes
-Additional inventory required to support poor process yields and rejected lots
-reinapexfik and Retest of reworked items
-downgrading

Question 6

External failure cost

Answer 6

Most serious costs bigger damage

Sass returns and allowances 
Service level agreement penalties
Complaint handling 
Field services labor
Recall 
Legal claims 
Lost customers and opportunities

Question 7

Try to spend more in

Answer 7

Prevention

Question 8

Audit programs effects on COQ

Answer 8

Prevention and appraisal up

Decrease of failure costs

Question 9

2 model of quality

Answer 9

Optimum quality level

100% conformance reduces quality costs