U8 - Ch7 - Organizations and IS

Question 1

What are two ways to develop comp. adv. through systems?

Answer 1

1. Changing the product (by introducing new products/services or enhancing current ones)

and

2. Business processes (using tech to lock in customers, reduce costs and create barriers for competitors in the market)

Question 2

What is a functional information system?

Answer 2

System that facilitates the work of a single department or function.

Key term: Functional silos

Question 3

What are Cross-Functional Systems?

Answer 3

They operate across departmental boundaries (i.e. accounting to sales) to reduce isolation systems caused by func. systs.

Integrated processing needs many departments to coordinate activities.

Question 4

What are interorganizational systems?

Answer 4

Cross-functional systems used by two or more related companies.

Question 5

What is an EAI?

Answer 5

Enterprise Application Integration is an approach to combining functional systems, which uses software to connect silos.

Question 6

What is ERP?

Answer 6

Enterprise Resource Planning also combines func. systems. Main design principle is to have one central database built on top of the database to ensure integration between functional areas.

Question 7

Describe EAI’s organization.

Answer 7

file:///Users/jonathan/Documents/Screen%20Shot%202019-12-08%20at%209.42.56%20PM.png

Question 8

Describe ERP’s organization.

Answer 8

file:///Users/jonathan/Documents/Screen%20Shot%202019-12-08%20at%209.43.00%20PM.png

Question 9

What is a CRM?

Answer 9

A customer relationship management system is a type of cross-functional system that aims to overcome problems in functional silos.

It supports all direct value chain activities involving CUSTOMERS.
Also provides single repo. for data on customers.

Two types: 1. Operational (used in working with customers directly) and 2. Analytical (focus on overall patterns and information regarding customers)

Question 10

What is SRM?

Answer 10

Supplier relationship management is a business process for managing all contacts with suppliers.

Supports basic processes such as sourcing, purchasing and settling.

Question 11

What are some benefits of IS on Supply Chain Performance?

Answer 11

1. Reduce transaction costs
2. Increase supply chain speed
3. Reduce size and cost of inventories
4. Improve delivery scheduling