U6.1: Information Management (Communication, Ways, Categories) Flashcards
A system that incorporates all the processes needed for effectively managing data—both incoming and outgoing patient information
information management
T/F:
Information management is entirely computer-based.
F; may be:
1. entirely paper-based
2. computer-based
3. a combination of both
Odd one out:
Elements to consider when planning and developing an information management system
a. unique identifiers for patients and samples
b. standardized test request forms (requisitions)
c. logs and worksheets
d. single-point verification
e. checking processes to assure accuracy of data recording and transmission
d. single-point verification
Odd one out:
Elements to consider when planning and developing an information management system
a. customized request forms
b. protection against loss of data
c. protection of patient confidentiality and privacy
d. effective reporting systems
e. effective and timely communication
a. customized request forms
the process in human relations of passing information and understanding from one person to another
communication
most frequently conducted by written or spoken word but may be conveyed by gesture, lack of gesture, manner of dressing, personal appearance, and general behavior
communication
T/F:
The data generated by the laboratory has been called potential information and actual information .
F;
called potential information but not actual information until it has been utilized in patient care
the transmission of information between or among departments
a. interdepartmental communication
b. intradepartmental communication
a. interdepartmental communication
T/F: Interdepartmental communication recommendations
Be courteous at all times.
T
T/F: Interdepartmental communication recommendations
Speak distinctly and in pleasant tone of voice.
T
T/F: Interdepartmental communication recommendations
Be certain all questions and answers are clearly understood.
T
T/F: Interdepartmental communication recommendations
Answer questions about which there is uncertainty.
F;
Consult resources of department (immediate supervisors, manuals, etc.)
T/F: Interdepartmental communication recommendations
Delays in answering telephone are allowed.
F;
do not allow delay in answering telephone
T/F: Interdepartmental communication recommendations
Never leave telephone unattended after call is received.
T
T/F: Interdepartmental communication recommendations
If the call is placed on “hold”, let the caller wait until the right information is attained to respond to the caller again.
F;
reassure caller at frequent intervals that attempt is being made to complete connection
T/F: Interdepartmental communication recommendations
When receiving calls, initiate conversation with the purpose of the call directly.
F;
When receiving calls, initiate conversation with “ good morning…”, department of laboratory.
T/F: Interdepartmental communication recommendations
When transferring calls, inform person of caller’s name and department.
T
T/F: Interdepartmental communication recommendations
When making calls, prepare remarks with name and department.
T
T/F: Interdepartmental communication recommendations
Be certain all written or typed reports are neat, legible and accurate; also that they are dated and initialed or signed.
T
the transmission of information within the department
a. interdepartmental communication
b. intradepartmental communication
b. intradepartmental communication
T/F:
Communication is better between different departments because of proximity, similar education related duties and common goals among co-workers.
F;
within the department
T/F: Intradepartmental communication recommendations
Know the department’s table organization and all communication channels so indicated.
T
T/F: Intradepartmental communication recommendations
Be certain of job description and all duties set forth.
T
T/F: Intradepartmental communication recommendations
Confer messages by memo all the time.
F;
only if face-to-face or telephone communication is not possible
