U4.3: Directing and Supervising (Models of and Team Development)

Question 1

T/F:
A virtual team can be local, national, or global, with members coming from one firm or many.

Answer 1

true

Question 2

a group made up of geographically or organizationally dispersed members who are linked primarily through advanced information and telecommunications technologies

Answer 2

virtual team

Question 3

is a period of orientation and getting acquainted

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 3

a. the forming stage

Question 4

members break the ice and test one another for friendship possibilities and task orientation

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 4

a. the forming stage

Question 5

uncertainty is high during this stage, and members usually accept what- ever power or authority is offered by either formal or informal leaders

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 5

a. the forming stage

Question 6

the stage where individual personalities emerge

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 6

b. the storming stage

Question 7

people become more assertive in clarifying their roles and what is expected of them

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 7

b. the storming stage

Question 8

this stage is marked by conflict and disagreement

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 8

b. the storming stage

Question 9

people may disagree over their perceptions of the team’s
goals or how to achieve them

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 9

b. the storming stage

Question 10

members may jockey for position, and coalitions or subgroups based on common interests may form

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 10

b. the storming stage

Question 11

conflict is resolved and team harmony and unity emerge

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 11

c. the norming stage

Question 12

consensus develops on who has the power, who the leaders are, and what the various members’ roles are

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 12

c. the norming stage

Question 13

members come to accept and understand one another

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 13

c. the norming stage

Question 14

differences are resolved, and members develop a sense of
team cohesion

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 14

c. the norming stage

Question 15

The team leader should emphasize unity within the team and help to clarify team norms and values

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 15

c. the norming stage

Question 16

the major emphasis is on problem solving and accomplishing the assigned tasks

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 16

d. the performing stage

Question 17

members are committed to the team’s mission

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 17

d. the performing stage

Question 18

they are coordinated with one another and handle disagreements in a mature way

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 18

d. the performing stage

Question 19

they confront and resolve problems in the interest of task accomplishment

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 19

d. the performing stage

Question 20

they interact frequently and direct their discussions and influence toward achieving team goals

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 20

d. the performing stage

Question 21

occurs in committees and teams that have a limited task to perform and are disbanded afterward

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 21

e. the adjourning stage

Question 22

during this stage, the emphasis is on wrap- ping up and gearing down

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 22

e. the adjourning stage

Question 23

task performance is no longer a top priority

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 23

e. the adjourning stage

Question 24

members may feel heightened emotionality, strong cohesiveness, and depression or regret over the team’s disbanding

a. the forming stage
b. the storming stage
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer 24

e. the adjourning stage

Question 25

reflects assertiveness to get one’s own way and should be used when quick, decisive action is vital on important issues or unpopular actions, such as during emergencies or urgent cost cutting requirements

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 25

a. the dominating style (my way)

Question 26

reflects a moderate amount of both assertiveness and cooperativeness

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 26

b. the compromising style (halfway)

Question 27

appropriate when the goals on both sides are equally important, when opponents have equal power and both sides want to split the difference, or when people need to arrive at temporary or expedient solutions under time pressure

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 27

b. the compromising style (halfway)

Question 28

reflects a high degree of cooperativeness, which works best when people realize that they are wrong, when an issue is more important to others than to oneself, when building social credits for use in later discussions, and when maintaining harmony is especially important

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 28

c. the accommodating style (your way)

Question 29

reflects a high degree of both assertiveness and cooperativeness

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 29

d. the collaborating style (our way)

Question 30

enables both parties to win, although it may require substantial bargaining and negotiation

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 30

d. the collaborating style (our way)

Question 31

important when both sets of concerns are too important to be compromised, when insights from different people need to be merged into an overall solution, and when the commitment of both sides is needed for a consensus

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 31

d. the collaborating style (our way)

Question 32

reflects neither assertiveness nor cooperativeness

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 32

e. the avoiding style (no way)

Question 33

appropriate when an issue is trivial, when there is no chance of winning, when a delay to gather more information is needed, or when a disruption would be costly

a. the dominating style (my way)
b. the compromising style (halfway)
c. the accommodating style (your way)
d. the collaborating style (our way)
e. the avoiding style (no way)

Answer 33

e. the avoiding style (no way)