U4 4C KPIS part 2

Question 1

ALL KPIS part 2

Answer 1

• rate of staff absenteeism
• level of staff turnover
• number of workplace accidents
• level of wastage
• number of website hits

Question 2

KPI Rates of staff absenteeism

Answer 2

Rate of staff absenteeism are
- the average number of days employees not present

• when scheduled to be at work for specific period of time

Question 3

calculating rate of staff absenteeism rates

Answer 3

total number of days all staffs are absent / total number of staff

Question 4

KPI level of staff turnover

Answer 4

level of staff turnover
- is percentage of employees that leave business over specific period of time
- and must be replaced

Question 5

calculation of levels of staff turnover

Answer 5

total number of staff leaving over period of time / total number of staff required x 100

Question 6

KPI number of workplace accidents

Answer 6

number of workplace accidents
- measures amount of injuries and unsafe incidents
- occurring at work location over specific period of time

due to
- old / faulty equipment
- poorly trained employee
- dangerous / unsafe nature of work tasks practices

Question 7

KPI level of wastage

Answer 7

level of waste
- is amount of inputs and outputs that are discarded during production process

Question 8

calculation of level of wastage

Answer 8

number of units or total weight / volume of waste materials discarded from production line

Question 9

KPI number of website hits

Answer 9

• is the amount of visits
• that business online platform receives for specific period of time
• sign of customer interest / engagement
• translates to orders / sale increase / potential profit increase