U3 AOS2 Outcome 1b Flashcards
Performance Management
The process used to evaluate, adjust and improve individual and business performance
Should be conducted fairly and regularly
Should provide clear objectives
4 Strategies to Manage Performance
Management by Objectives
Appraisal
Self Evaluation
Employee Observation
Management by Objectives
MBO is a program where the managers and employee collaboratively set objectives
These objectives are set for the employee in line with the business objectives
The employee is evaluated against the set of objectives and given feedback
Appraisal
Performance appraisal measures an employees performance, provides feedback, and develops new objectives for the employee
They:
Provide feedback
Set goals
Determine promotion/demotion
Self Evaluation
Where an employee assess their own performance related to pre-determined objectives
This creates an open dialogue between manager and employee
Employee Observation
Employee observation is where an employees performance is evaluated by watching them in action
4 Business Objectives
Make profit
Increase market share
Fulfill market/social need
Meet shareholder expectations
Employee Objectives
Earn income
Job security
Career advancement
Development
Termination
Where an employee leaves a particular workplace, ending the employment relationship
Types of Termination
Voluntary - Employee decides to leave the business
Involuntary - Where a business decides to terminate an employee
Types of Voluntary Termination
Retirement
Resignation
Retirement - Define, Entitlements, Transition Issues
Where the employee decides to leave the workforce
The business helps with this transition
Entitlements: Accrued benefits (annual leave, long service)
Transition Issues:
Reducing hours to ease in
Lifestyle change
Resignation - Define, Reasons, Entitlements, Transition Issues
Where the employee voluntarily leaves the business. Reasons include;
Promotion at another business
Better Conditions
Career Change
Entitlements:
Payment for work completed
Business is entitled to notice from the employee
Transition Issues:
Exit interview
Types of Involuntary Termination
Redundancy
Dismissal
Redundancy - Define, Entitlements, Transition Issues
Occurs when an employee leaves the business because their job no longer exists often a result of restructuring, merges, and technology changes
Entitlements:
Redundancy package
Pay + benefits for work completed
Notice
Transition Issues:
Counseling
Career + Financial Advice
Dismissal - Define, Entitlements, Transition Issues
When an employee is terminated due to unacceptable behaviour or performance
Entitlements:
Pay + Accrued Benefits
Transition Issues:
Career transition services
Types of Dismissal - Identify and Define
Summary Dismissal: When an employee commits a serious breach of contract e.g theft, safety
On-notice Dismissal: When an employee is not performing satisfactorily notice must be given to improve before dismissal
Unfair Dismissal - Define
Dismissal in a harsh, unjust, or unreasonable manner
e.g Absence due to health, discrimination
Workplace Relations - Define
Concerns relating to the contractual, emotional, physical and practical relationship between employer and employee
- Crucial to the achievement of maximum productivity
- Aims to achieve optimal working relationships between employees and management
Participants in the Workforce
Employees HR Managers Unions Employer Associations Fairwork Commission
Employees - Define + Roles
The people that work for the business, teir role is to work towards achieving objectives.
Roles:
Negotiating of agreements
Take industry action
Carry out responsibility
Human Resource Manager - Define + Roles
Responsible for managing the relationship beween the employee and the business
Roles: Represent the employer in negotiation Participate in resolution of dispute Implement agreements Liase with employer associations, unions, fwc
Union - Define + Roles
Organisation that represenet and offer advice to employees with workplace relations issues
Roles:
Negotion of new wage agreement
Offer Advice
Support and represent employees
Employer Associations - Define + Roles
Organisations that represent and offer advice to employers with workplace relations
Roles:
Negotiating new wage agreements
Notifying and assisting employers with changes in legislation
Advising and representing employers
