U3 AOS2 - definitions

Question 1

human resource management [HRM]

Answer 1

the area of a business that is responsible for managing the relationship between employees and the business, in order to achieve objectives.

Question 2

motivation

Answer 2

the drive a person has to work hard towards the **achievement of business or personal goals. **

Question 3

Locke and Latham’s goal setting theory

Answer 3

a theory of motivation that focuses on the process of setting and attaining goals.

Question 4

performance related pay (pfp)

Answer 4

a financial reward to employees whose work has reached or exceeded a set standard.

Question 5

career advancement

Answer 5

promoting employees to positions that include more responsibility and more pay.

Question 6

investment in training

Answer 6

the process of enhancing employee’s knowledge and skills to help them perform better in their job.

Question 7

support

Answer 7

designed to show care, encouragement and acknowledgement for employees’ work.

Question 8

sanction

Answer 8

penalties for poor performance or disobeying a policy

Question 9

training

Answer 9

the process of improving an employee’s skills and knowledge so that they are able to perform their job more efficiently and effectively.

Question 10

on the job training

Answer 10

training that occurs at the workplace and often involves completing a task

Question 11

off the job training

Answer 11

training that occurs away from the workplace in a more formal environment

Question 12

performance management

Answer 12

the process used to evaluate and improve individual and business performance.

Question 13

management by objectives

Answer 13

a performance management strategy where managers and employees establish,** measure and monitor** goals together for a specific period

Question 14

performance appraisals

Answer 14

measures how well an employee has performed their job, provides feedback to employees and establishes plans to improve performance

Question 15

self evaluation

Answer 15

an employee self-assesses both their performance related to criteria and their contribution to the team

Question 16

employee observation

Answer 16

feedback is received from a variety of sources that witness an employee during their daily work. One form is 360 degree feedback, where feedback is collected from a variety of people the employee deals with

Question 17

termination

Answer 17

results of decisions made by either the employer or employee to end the employment contract and relationship

Question 18

resignation

Answer 18

voluntary termination that occurs when an employee leaves the workplace, usually to go to another job

Question 19

retirement

Answer 19

voluntary termination where an employee decides to leave the paid workforce

Question 20

redundancy

Answer 20

voluntary or involuntary termination of employment by an employer because it no longer needs a particular job to be done by anyone** or needs fewer people to do a particular type of job**

Question 21

dismissal

Answer 21

involuntary termination of an employment contract due to an unacceptable behaviour or performance

Question 22

workplace relations

Answer 22

workplace relations is the relationship between employers and employees in determining wages, conditions and methods of resolving disputes should they arise.

Question 23

employee

Answer 23

an employee is a person working for another person or business for a salary.

Question 24

union

Answer 24

a union is an organisation formed to represent and protect the rights of workers in a particular industry

Question 25

employer association

Answer 25

is an organisation that provides a range of advice to businesses and represent their interests in workplace relations issues

Question 26

human resource manager

Answer 26

is the management of the overall relationship the business has with employees in order to increase both the efficiency of employees and the business.

Question 27

fair work commission

Answer 27

The Fair Work Commission [FWC] is Australia’s national workplace relations tribunal. Its role is to **assist employers** to maintain **fair and productive workplaces.**

Question 28

award

Answer 28

sets out the** minimum pay rates and conditions** for those in a **particular industry. **

Question 29

enterprise agreement

Answer 29

results from **negotiations** between an **employer and union** and is **ratified** by the Fair Work Commission, setting out the **terms and conditions of employment** at a workplace.

Question 30

individual contract

Answer 30

**sets out wages and conditions** agreed between a **single** employee and a business.

Question 31

dispute

Answer 31

a **workplace disagreement** between **employees** or between **employees and employer**

Question 32

dispute resolution process

Answer 32

is a **formal systematic procedure** that permits employees to **complain** about **matters** that affect them and their work.

Question 33

mediation

Answer 33

an **independent** third party **facilitates discussion** between two parties to help them reach their own agreement

Question 34

arbitration

Answer 34

where both parties **put their case forward to an independent third party** who then makes the final decision which is **binding**