U3 AOS2 - definitions Flashcards
human resource management [HRM]
the area of a business that is responsible for managing the relationship between employees and the business, in order to achieve objectives.
motivation
the drive a person has to work hard towards the **achievement of business or personal goals. **
Locke and Latham’s goal setting theory
a theory of motivation that focuses on the process of setting and attaining goals.
performance related pay (pfp)
a financial reward to employees whose work has reached or exceeded a set standard.
career advancement
promoting employees to positions that include more responsibility and more pay.
investment in training
the process of enhancing employee’s knowledge and skills to help them perform better in their job.
support
designed to show care, encouragement and acknowledgement for employees’ work.
sanction
penalties for poor performance or disobeying a policy
training
the process of improving an employee’s skills and knowledge so that they are able to perform their job more efficiently and effectively.
on the job training
training that occurs at the workplace and often involves completing a task
off the job training
training that occurs away from the workplace in a more formal environment
performance management
the process used to evaluate and improve individual and business performance.
management by objectives
a performance management strategy where managers and employees establish,** measure and monitor** goals together for a specific period
performance appraisals
measures how well an employee has performed their job, provides feedback to employees and establishes plans to improve performance
self evaluation
an employee self-assesses both their performance related to criteria and their contribution to the team
employee observation
feedback is received from a variety of sources that witness an employee during their daily work. One form is 360 degree feedback, where feedback is collected from a variety of people the employee deals with
termination
results of decisions made by either the employer or employee to end the employment contract and relationship
resignation
voluntary termination that occurs when an employee leaves the workplace, usually to go to another job
retirement
voluntary termination where an employee decides to leave the paid workforce
redundancy
voluntary or involuntary termination of employment by an employer because it no longer needs a particular job to be done by anyone** or needs fewer people to do a particular type of job**
dismissal
involuntary termination of an employment contract due to an unacceptable behaviour or performance
workplace relations
workplace relations is the relationship between employers and employees in determining wages, conditions and methods of resolving disputes should they arise.
employee
an employee is a person working for another person or business for a salary.
union
a union is an organisation formed to represent and protect the rights of workers in a particular industry
employer association
is an organisation that provides a range of advice to businesses and represent their interests in workplace relations issues
human resource manager
is the management of the overall relationship the business has with employees in order to increase both the efficiency of employees and the business.
fair work commission
The Fair Work Commission [FWC] is Australia’s national workplace relations tribunal. Its role is to assist employers to maintain fair and productive workplaces.
award
sets out the** minimum pay rates and conditions** for those in a **particular industry. **
enterprise agreement
results from negotiations between an employer and union and is ratified by the Fair Work Commission, setting out the terms and conditions of employment at a workplace.
individual contract
sets out wages and conditions agreed between a single employee and a business.
dispute
a workplace disagreement between employees or between employees and employer
dispute resolution process
is a formal systematic procedure that permits employees to complain about matters that affect them and their work.
mediation
an independent third party facilitates discussion between two parties to help them reach their own agreement
arbitration
where both parties put their case forward to an independent third party who then makes the final decision which is binding
