U3, AOS 1 - KK15 - Non-financial indicators

Question 1

What are non-financial indicators?

Answer 1

Metrics that assess a company’s performance beyond financial statements.

Question 2

True or False: Non-financial indicators are only qualitative measures.

Answer 2

False

Question 3

Name one example of a non-financial indicator.

Answer 3

Customer satisfaction

Question 4

Fill in the blank: Employee engagement can be considered a __________ indicator of business performance.

Answer 4

non-financial

Question 5

What does the Net Promoter Score (NPS) measure?

Answer 5

Customer loyalty and satisfaction

Question 6

Multiple Choice: Which of the following is NOT a non-financial indicator? A) Employee turnover B) Profit margins C) Brand recognition

Answer 6

B) Profit margins

Question 7

What is the significance of customer retention rates?

Answer 7

They indicate customer loyalty and the effectiveness of customer service.

Question 8

True or False: Non-financial indicators can impact financial performance.

Answer 8

True

Question 9

Explain the relationship between corporate social responsibility (CSR) and non-financial indicators.

Answer 9

CSR initiatives often enhance non-financial indicators like brand reputation and customer loyalty.

Question 10

What role does innovation play as a non-financial indicator?

Answer 10

It reflects a company’s ability to adapt and grow in the market.

Question 11

Multiple Choice: Which of the following is an example of a non-financial performance metric? A) Revenue growth B) Market share C) Inventory turnover

Answer 11

B) Market share

Question 12

True or False: Non-financial indicators are less important than financial indicators.

Answer 12

False

Question 13

What does employee satisfaction typically indicate about a company?

Answer 13

It can indicate overall company morale and productivity.

Question 14

Fill in the blank: The __________ of a product can be evaluated as a non-financial indicator.

Answer 14

quality

Question 15

What is one challenge of using non-financial indicators?

Answer 15

They can be subjective and harder to quantify.

Question 16

Name a non-financial indicator that relates to community engagement.

Answer 16

Corporate philanthropy efforts

Question 17

What is the importance of diversity and inclusion metrics as non-financial indicators?

Answer 17

They reflect the company’s commitment to creating a supportive workplace environment.