Truck Operating System

Question 1

What are the 4 steps when implementing a standard?

Answer 1

1. Create awareness
2. Develop a standard
3. Train a standard
4. Establish a standard

Question 2

Describe a SWI

Answer 2

The standard work instructions are a blueprint
of the process.
1. Enables recording of exceptional procedures
2. Enables identification of departures in procedure
3. Serves employees as instructions
4. Indicates quality- and safety-relevant processes
5. Serves as a basis for further improvements

Question 3

A SWI….

Answer 3

Is a visual means of depicting worker procedures and identifying possible problems within them.
The SWI should be close to reality in order to deliver good starting points for improvements.

Question 4

Which statements are correct and describe an SWI?

Answer 4

1. Serves employees as instructions.
2. The standard work instructions are a blueprint of the process.
3. The SWI is a visual means of depicting worker procedures and identifying possible problems within them.

Question 5

Shopfloor management is…

Answer 5

Is the key platform for control and activities.
At Daimler, we use the daily Shopfloor Management Meetings (SFM) to work on and exchange ideas in a structured and lean way. On the board, we collect and discuss content, topics and key figures

Question 6

SFM is a management tool that ensure…

Answer 6

1. Transparency and orientation
2. Binding nature and dependability
3. Efficient use of resources and sustainability

Question 7

What is the basic philosophy behind SFM?

Answer 7

Transform from unplanned (reaction) to planned activities (prevention) and focus on short-cycle process monitoring.

Question 8

Which elements belong to the basics of SFM?

Answer 8

Problem solving and Visualized KPI’s

Question 9

How do you structure SFM?

Answer 9

SQDCM is a possible method of structuring the SFM board

Question 10

Why do we take a systematic approach to problem solving?

Answer 10

Focus: Revealing of the true root causes to a problem
Objective: Sustainable, long-term problem solving instead of improvised tackling of consequences
In practice the majority of problems can be solved with
simple methods.

Question 11

What are the 8-steps to problem solving?

Answer 11

Problem detection, problem clarification, place of problem, implement immediate action, identify root causes, analyze root causes, countermeasures, standardization

Question 12

How is a cause-and-effect diagram (Fishbone/ Ishikawa) used?

Answer 12

Possible causes of a problem (effect) are listed for examining the main causes after prioritization with the 5 influence factors.