Consultant Compentancies

Question 1

What is consulting?

Answer 1

1. It is the giving and discussion of action recommendations based on the objectives of the person being advised.
2. It is an aid for companies, organizations and individuals in order to develop suitable company-specific and solution-oriented strategies in times of change.
3. It helps to search for action alternatives and delivers answers.
4. It aims, in a Lean context, at procedure optimization. 5. It moves between targeted influencing and direct control on the one hand and aid to self-help and self-control on the other.
5. It is used for the clarification of so far unanswered questions and the solving of problems.

Question 2

What aspects come with a consultant role?

Answer 2

1. Every role has benefits, but also risks.

2. Every role demands a certain approach. One approach does not fill all.

Question 3

What roles does the (Junior) Lean Consultant have?

Answer 3

Navigator, Envoy, Companion, Detective, Savant

Question 4

What is the object of pyramidal communication?

Answer 4

1. The “pyramid principle” represents an expedient approach to effective and efficient communication
2. The “central message” is to be found at the beginning of the communication process
3. The recipient thus receives an overview of the content to come at the beginning, which enables him/her to remember it better and to place it within the overall context

Question 5

What are 4 phases of successful communication planning?

Answer 5

1. Problem definition/solution
2. Plan communication
3. Develop the story
4. Plan/implement visualization

Question 6

What are 4 success factors in diagram design?

Answer 6

1. One statement per diagram
2. Statement and content fit together
3. Graphical style is consistent and unique in each diagram
4. Legibility is guaranteed

Question 7

Feedback should…

Answer 7

1. represent an offer and be voluntary
2. never be given without a contract (consent)
3. be given immediately, directly, constructively and honestly
4. be formulated as a message in the first person (concrete observation) and in the logic “perception, effect, recommendation”
5. always take place in an appropriate setting

Question 8

What method can you use to give feedback?

Answer 8

1. The sandwich model
   - - Praising Statement
   - - Critical Point
   - - Praising Statement
2. Perception, Impact, Improve
   - - Describe what you see. Describe your perception.
   - - Describe what effect it has on you.
   - - Make a recommendation (a wish) how to do this better next time.

Question 9

Feedback…

Answer 9

Feedback gives us the opportunity to learn about ourselves and how other people perceive us.
The more information we have on how we act and how we are perceived, the quicker we are able to improve.