Troubleshooting Theory Flashcards
1
Q
1
A
Downtime Policy
2
Q
1
A
Change Management Process
3
Q
6 Steps of the Troubleshooting Process
A
- Identify the Problem.
- Establish a theory of probable cause
- Test the Theory to Determine the Cause
- Establish a plan of action to resolve the problem and implement a solution.
- Verify full system functionality, and if applicable implement any preventative measures.
- Document findings, actions and outcomes.
