TroubleShooting Steps Flashcards
1
Q
troubleshooting step 1
A
Identify the problem
2
Q
troubleshooting step 2
A
Establish a theory of probable
3
Q
troubleshooting step 3
A
Test the theory to determine the cause or Escalate to Higher tier
4
Q
troubleshooting step 4
A
Establish a plan of action to resolve the problem and identify potential effects
5
Q
troubleshooting step 5
A
Implement the solution
6
Q
troubleshooting step 6
A
Verify full system functionality and preventive measures
7
Q
troubleshooting step 7
A
Document findings, actions, outcomes, and lessons learned