TroubleShooting Steps Flashcards

1
Q

troubleshooting step 1

A

Identify the problem

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2
Q

troubleshooting step 2

A

Establish a theory of probable

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3
Q

troubleshooting step 3

A

Test the theory to determine the cause or Escalate to Higher tier

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4
Q

troubleshooting step 4

A

Establish a plan of action to resolve the problem and identify potential effects

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5
Q

troubleshooting step 5

A

Implement the solution

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6
Q

troubleshooting step 6

A

Verify full system functionality and preventive measures

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7
Q

troubleshooting step 7

A

Document findings, actions, outcomes, and lessons learned

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