Troubleshooting Printers Flashcards
Which print quality issue is likely to only be found on a laser printer?
Ghost image
Wrong colour
Faded print
Ghost image
Which scenarios would be most likely to cause multiple pages to feed through a printer? (Choose two)
Very thin paper
Paper too far back in tray
Paper is wrinkled
Paper is too large
Damp paper
Very thin paper
Damp paper
Which method can sometimes be used to get more print jobs out of a laser jet toner cartridge?
Calibrate the printer
Shake the cartridge
Refill the cartridge
Shake the cartridge
Which conditions may result from, or be addressed by upgrading the firmware of a printer? (Choose two)
New features added
Improved performance
Paper jam
Misaligned heads
Incorrect driver
New features added
Improved performance
What is the most likely cause of a 13.4 error code on a LaserJet printer?
Tray empty
Paper jam
Printer open
Paper jam
Which statements correctly represent the characteristics and/or best practices of working with printer drivers? (Choose three)
Install the drivers after connecting the printer
Install the drivers before connecting the printer
Download drivers from the manufacturer’s website
Drivers are compatible between operating systems
Use the default operating system drivers
Drivers are not compatible between operating systems
Install the drivers before connecting the printer
Download drivers from the manufacturer’s website
Drivers are not compatible between operating systems
If a printer reports that is running low on memory which action should be taken to resolve this issue?
Turn the printer off and on again
Pause the print queue and start it again
Uninstall the printer and re-install it
Turn the printer off and on again
A blurry print job might result from which situation?
Low ink
Printing on the wrong side of the paper
Blocked nozzles
Printing on the wrong side of the paper
Calibrating a printer addresses which issue?
Misaligned print heads
Colour mismatch
Dirty print heads
Misaligned print heads
Which step should always be performed first when attempting to clear a paper jam?
Remove print cartridges
Disconnect the data cable
Disconnect the power
Disconnect the power
Printer output can at times differ from monitor display because of which reason?
Monitors use RGB output, printers use CMYK
Monitors use CMYK output, printers use RGB
Monitors and printers both use RGB output
Monitors use RGB output, printers use CMYK
Which information about a printer can be ascertained by printing a test page? (Choose two)
Paper jam
Maintenance required
Ink levels
Printer model
Driver list
Printer model
Driver list
If a user complains that they are not able to connect to a shared printer while several other users are able to connect successfully what is the most likely cause of this issue?
The user has the wrong IP address for the printer
The user is installing an incorrect driver
The user does not have permission to use that printer
The user does not have permission to use that printer
