Troubleshooting Flashcards
If a user reports that they have made some changes in the BIOS configuration of their system and now any time they try to boot with a flash drive plugged in the system will not boot, producing an “operating system not found” error, what would likely be the cause of this error?
The power cable to the hard drive has been disconnected
The user made a change to the boot sequence
The data cable to the hard drive has been disconnected
The user made a change to the boot sequence
Which resolution would most likely be required for a system that has blown capacitors?
Replace the motherboard
Reconfigure the BIOS
Replace the capacitors
Replace the motherboard
If a user reports that their system has been periodically unstable and has reported some errors when opening and saving files what should be done first and as soon as possible?
Replace the hard drive
Defragment the hard drive
Backup the data
Backup the data
Which RAID level will result in data loss with the failure of only a single drive?
0
5
1
0
Which hard drive attribute is not reported by S.M.A.R.T technology?
Operating temperature
Fragmentation
Read error rate
Fragmentation
Which resolution would be most likely be the best option for an external monitor with dead pixels?
Replace the monitor
Decrease the refresh rate
Increase the resolution
Replace the monitor
Which factor is most likely responsible for an unreliable or unstable Wi-Fi connection?
Incorrect adaptor driver
Distance from access point
Incorrect frequency setting
Distance from access point
Why should special attention be given to the power of a laptop if you are assembling or disassembling it for service?
Because laptops require more power than desktops
Because laptops have two power sources, the power adapter and the battery
Because laptop batteries cannot be removed
Because laptops have two power sources, the power adapter and the battery
If two devices on the same network have the same address what situation results?
IP conflict
Open network
SSID mismatch
IP conflict
