Troubleshooting

Question 1

Troubleshooting

Answer 1

Attempting to determine the root cause and solution to a problem.

Question 2

BSOD

Answer 2

Blue Screen of Death

Windows fails to boot properly or quits unexpectedly

Question 3

Inoculating

Answer 3

Running antivirus program on a computer

Question 4

Boot.ini

Answer 4

Displays a menu of operating systems during startup.

Located in root directory of primary hard disk

Question 5

Dr. Watson

Answer 5

Application debugger included in Windows

Detailed logs of errors

Question 6

UAC

Answer 6

User Account Control

Question 7

GPF

Answer 7

General Protection Fault

Occurs when an application attempts to use a portion of memory that is in use or not valid.

Question 8

Minimum free disk space require to run Windows Disk Defragmenter

Answer 8

15%

Question 9

Utility you use to clear system log when it becomes full

Answer 9

Event Viewer

Question 10

Executive Subsystem

Answer 10

Software component that parses Registry for configuration information and starts services / drivers

Question 11

Recovery Console

Answer 11

Start / stop services
Read / write data on local drive
Repair MBR
Format drives

Question 12

IRP

Answer 12

incident Response Policy

Question 13

Windows Update

Answer 13

Utility responsible for finding, downloading, and installing Windows service packs