Troubleshooting

Question 1

WinPE

Answer 1

Windows pre-installation environment

Question 2

WinRE

Answer 2

Windows Recovery Environment

Question 3

How do you open WinRE

Answer 3

With a boot drive or the windows installation media and clicking repair your computer

Question 4

WinRE has 5 Major options:

Answer 4

1. System Restore
2. Uninstall Updates
3. System Image Recovery
4. Startup Repair
5. Command Prompt

Question 5

System Restore (WinRE)

Answer 5

if you have a system restore point made that’s sitting on your system

Question 6

WinRE System Image Recovery

Answer 6

If you’ve created a system image, you input the location and it’ll restore.

Question 7

WinRE Startup Repair

Answer 7

looks at all your startup options, disables most of them and tries to get your system to run. (Not the best option.)

Question 8

How do you get to the sartup Tools?

Answer 8

1. System Configuration (Boot Options, Safe Boot)
2. Settings > Recovery > Advanced Startup
3. Boot Windows & Shut off machine as soon as you see the blue window and repeat 3x

Question 9

3 major Windos OS troubleshooting.

Answer 9

1. Boot issues
2. Windows never loads desktop
3. Bizarre things happen at desktop level

Question 10

Windows OS: Boot problems

Answer 10

Computer boots up but can’t find windows or the computer can’t start windows because it’s messed up.

Question 11

BSoD

Answer 11

Blue Screen of Death

Question 12

Device Driver Issues

Answer 12

Issues with Device drivers, especially graphics driver cards.

Question 13

How would you deal with a black screen of death or a graphics card device driver

(3 steps)

Answer 13

1. you need to get into safe mode
2. get into device driver
3. do some rollbacks

Question 14

Sysinternals

Answer 14

Utilities

Question 15

Autoruns (downloaded from sysinternals.com)

Answer 15

Lists every single place something can be autostarting.

Question 16

Corrupted Profile

Answer 16

You’re able to log in but you don’t actually reach the desktop. Microsoft tries to fix it automatically.

Question 17

Neosmart.net

Answer 17

a good website for repair solutions

Question 18

How might you try to repair a corrupted user account?

Answer 18

Create a new user account and copy old profile to try to recover from corrupted profile.

you can also restore if you’ve already created a restore point.

Question 19

Kernel Panic

Answer 19

OS saying im about to die and pops up a single screen before it dies.

Question 20

What is the primary cause of BSoD in Windows?

Answer 20

1. Hardware

Question 21

Services Failing to start

Answer 21

1. Restart the service
2. event viewer
3. Google the sumbitch

Question 22

Application crashes (6)

Answer 22

1. application logs. Lockup unlikely to show in events, however.
2. repair app. in uninstall applications
3. delete app and try again / install
4. Chkdsk
5. System File Checker
6. Apply updates (did you update windows)

Question 23

Causes to slow system?

Answer 23

1. Malware
2. Go to task manager and look for process eating up excessive CPU space and kill tasks
3. storage issues
4. degrag
5. chkdsk
6. event viewer application log.