Troubleshooting

Question 1

What is troubleshooting?

Answer 1

Troubleshooting is a systematic approach to determining a solution to a problem.

Question 2

What are the five R’s of troubleshooting

Answer 2

Reset, restore, restart, reinstall & retry

Question 3

What are 4 tips that could be useful when troubleshooting a device?

Answer 3

Write down your steps, take notes about error messages, check all cables, or restart the computer

Question 4

When you open an app on a computer, it is running very slowly. How do you solve this problem?

Answer 4

Close and reopen the app or update the app

Question 5

Your computer is not starting, how do you solve this problem?

Answer 5

Check to ensure it is plugged in , check to ensure the outlet is working. If connected to a search protector ensure it is turned on

Question 6

An app on your computer is frozen, how do you solve this problem?

Answer 6

Shut down the application, press and hold the control “ctrl+alt+del”

Question 7

All the programs on your computer is running slowly, how do you solve this problem?

Answer 7

Run a virus scanner,* the hard drive might be running out of space*, delete files that are not needed.

Question 8

The sound on your computer isn’t working, how do you solve this problem?

Answer 8

Check volume levels, check the audio player control, check the speaker cables.

Question 9

Your keyboard and mouse is not working, how do you solve this problem?

Answer 9

Check your cables, ensure wired keyboard or mouse are correctly plugged into the computer. For wireless mouse or keyboard make sure it is turned on batteries are charges

Question 10

Your computer screen is blank, how do you solve this problem?

Answer 10

Are sure the monitor is plugged in and turned on. Computer may be in sleep mode , press any key on the keyboard.