Trouble shooting methodology test objective 5.1

Question 1

Trouble shooting methodology part # 1

Answer 1

Identify the problem

Question 2

Trouble shooting methodology part # 2

Answer 2

Establish a theory of probable cause

Question 3

Trouble shooting methodology part # 3

Answer 3

Test the theory to determine cause

Question 4

Trouble shooting methodology part # 4

Answer 4

Establish a plan of action

Question 5

Trouble shooting methodology part # 5

Answer 5

Verify Full System functionality

Question 6

Trouble shooting methodology part # 6

Answer 6

Document finding actions and outcomes

Question 7

Example of Identifying the problem

Answer 7

1. Make backups before any changes
2. Take pictures of what it is like
3. Reviewing system logs and app logs

Question 8

Example of Establishing a theory of probable cause

Answer 8

1. Check if everything is plugged in
2. Check if the devices are receiving power
3. Physically check everything internally and externally.

Question 9

Examples of testing the theory to determine probable cause

Answer 9

1. figuring out if the theory is correct.

2. if not go back to step 2 and make a new theory.

Question 10

Examples of establishing a plan of action

Answer 10

1. Find a way to fix it. and put a solution on device.

Question 11

Example of verifying full system functionality

Answer 11

1. Check if everything checks out
   2.check if device is working like it should.
   ( check mouse, keyboard, printer, webcam, scanner, etc…)

Question 12

Example of documenting findings

Answer 12

1. Writing down the steps you took to fix the problem
2. Write it down on one-note, apple notes, or even a notebook.
   ( this is so you can go back and fix the problem a lot quicker or to teach someone else how to fix the problem if it reoccurs.)