Travel Agency Flashcards
What are travel agencies?
They can be viewed as information brokers and providing consumers with relevant information and booking facilities
What are the main roles and functions of retailed travel agents
- provides information
- provides ancillary services such as guiding and insurance
- advices customers
- sell holidays and travel related products like tickets eg; air ticket, rail ticket
Examples of travel agencies
- trivago
- ebookers.com
- booking.com
- clear trip
- Travel guru
What are the 4 types of travel agencies
- retail travel agents
- business travel agents
- miniples
- multiples
What is retailed travel agency
Act as selling agents for a variety of principals or suppliers of the travel and tourism industry
What is business travel agents
Who provides speed and flexibility in making arrangements to business tourists
What is miniple
Miniple are agencies with a smaller number of outlets in one geographical area
What is multiple
Are companies which operates a large number of outlets under a single brand name
What are products and services offered by travel agents
- cruise holidays
- airport parking
- travel insurance
- short break
What are the features of travel agency that made them popular with tourists
- offer customer protection
- offers ancillary services
- face to face
- easily accessible
