Training and development Flashcards
What is a training needs analysis?
A training needs analysis is a process used to determine the level of training required by staff members. It identifies gaps in knowledge or skills and the training required for employees to perform their duties to a high standard.
A training needs analysis is the first step in the training process.
What is internal training?
Internal training is when the employee is trained by people already working in the business.
What is external training?
External training is when the employee is trained by people outside of the business.
What is on the job training?
On the job training is when an employee is shown or taught how to complete tasks by a more experienced worker. This takes place in the workplace.
What is off the job training?
Off the job training is when the employee attends college to study for qualifications such as NVQs or MBAs, or through the use of internal (in-house) courses structured directly for the needs of the business.
What is mentoring?
A mentor is a more experienced colleague who shares their greater knowledge to support the development of an inexperienced individual. They are a role model.
What is coaching?
Coaching is when a coach guides the employee and helps them identify their own strengths and weaknesses and how to improve. It is short term.
