Trailhead Week 2 - Wednesday

Question 1

What is Chatter?

Answer 1

Collaboration tool to help your users work efficiently across your organization regardless of role or location

Question 2

To help your users stay on top of important discussions without becoming overwhelmed by too much email, Salesforce recommends notifying a user:

Answer 2

When someone @mentions them in a post or a comment or posts to their profile.

Question 3

Groups are the main _____________ space in Chatter.

Answer 3

collaboration

Question 4

What type of Chatter group only allows group owners and managers to create new posts?

Answer 4

Broadcast Only

Question 5

Where can you view a Chatter group’s engagement analytics?

Answer 5

Engagement Tab

Question 6

What is field tracking?

Answer 6

It lets you select the record fields to follow. When a tracked field changes, it triggers both Chatter posts and email notifications.
(ex) it’s useful for your users to be notified when a field value changes—an account gets a new owner or its name is revised

Question 7

A Chatter launch plan:

Answer 7

Should include advertising and explaining Chatter to your users so they get excited.

Question 8

A profile-based rollout of Chatter:

Answer 8

Allows you to control access to Chatter using profiles or permission sets.