TQM Flashcards
signify excellence
Quality
ranks with quality/alternatives considered
Reliability
measure how well the P/S designed
Quality of design
transformation of a set of inputs into outputs
Process
is a fundamental requirement to good process management
- ‘voice of the customer’
provides key feedback to the supply
voice of the process
Process Equation
right Suppliers + correct Inputs = correct Outputs + satisfied Customers (SIPOC).
the prevention of quality problems through planned and systematic activities
Quality Assurance
earliest approach
Deming Prize (japanese-based)
Continuous process/destination or moving forward.
Strategic Planning
obtain correct equipment
Purchasing/procurement
– programme directed/right quantities
JIT
Japanese word “visible record”
Kanban
- ‘Fitness for purpose or use’
Juran
- ‘Quality should be aimed at the needs of the consumer, present and future’
Deming
- ‘The total composite product and service characteristics of marketing, engineering, manufacture and maintenance through which the product and service in use will meet the expectation by the customer’
Feigenbaum
‘Conformance to requirements’
Crosby
- Four absolutes Phil Crosby
-Definition – conformance to requirements
- System – prevention
- performance standard – zero defects
- measurement – price of non-conformance
- tracking progress against organizational goals
Measurement
form of guarantee/promise
Warranty Claims
sets out a method/applying quality costing
Process cost model
- Deming cycle of continuous improvement
‘Plan, DO, Check, Act’
outputs to its inputs
productivity measures
achieving the desired results
Effectiveness measures
