TQM

Question 1

Total Quality Management (TQM) Definition

Answer 1

Comprehensive approach to improving quality and productivity in organizations.

Question 2

TQM Principles

Answer 2

• Customer focus
  
  • Continuous improvement
  • Employee involvement
  • Process approach
  • Systematic management
  • Fact-based decision making
  • Supplier partnerships

Question 3

TQM Key Components

Answer 3

• Leadership
  
  • Employee involvement and empowerment
  • Customer focus
  • Process improvement
  • Supplier partnerships
  • Continuous improvement
  • Data-driven decision making

Question 4

TQM Benefits

Answer 4

• Improved quality
  
  • Higher customer satisfaction
  • Increased efficiency and productivity
  • Reduced costs
  • Competitive advantage
  • Enhanced reputation

Question 5

TQM Challenges

Answer 5

• Resistance to change
  
  • Implementation complexity
  • Resource constraints
  • Cultural barriers
  • Lack of top management commitment