Quality Control Circle (QCC)

Question 1

Definition

Answer 1

Small groups of employees who voluntarily come together to identify, analyze, and solve work-related problems.

Question 2

Objectives

Answer 2

• Improve quality
  
  • Increase productivity
  • Enhance employee involvement
  • Foster teamwork
  • Promote continuous improvement

Question 3

Structure

Answer 3

• Typically consists of 6 to 12 members
  
  • Led by a facilitator or team leader
  • May include representatives from different departments or levels

Question 4

Process

Answer 4

• Problem identification
  
  • Problem analysis
  • Solution generation
  • Implementation
  • Evaluation and follow-up

Question 5

Benefits

Answer 5

• Empowers employees
  
  • Fosters a culture of continuous improvement
  • Increases employee morale and motivation
  • Generates innovative solutions
  • Improves teamwork and communication

Question 6

Challenges

Answer 6

• Time constraints
  
  • Resistance to change
  • Lack of management support
  • Limited resources
  • Difficulty sustaining momentum

Question 7

Examples

Answer 7

• Toyota Production System
  
  • GE Work-Out
  • Motorola’s Quality Circles
  • Ford’s Employee Involvement Teams