TQM Flashcards
1
Q
Definition
A
1) Long term success through customer satisfaction
2) All members of the organisation participate in improving the processes, products, services and the cultures they work for
2
Q
Principles of TQM
A
1) Customer focus
2) Total employee commitment
3) Process centered
4) Integrated system
5) strategic and systamatic approach
6) Continual improvement
7) Fact based decison making
