TOURGUIDING PRELIM W4 Flashcards
is a person trained, licensed and accredited
to conduct a tour for a fee. However, this is not the only
requirements for this profession. Before a tour guide can
perform his duties officially and professionally,
requirements must be met, documents must be
submitted and proper training completed.
Tour guide definition by DOT
teaching or developing in oneself or others, any
skills, and knowledge relate to specific useful competencies. has specific goals of improving one’s capability,
capacity, productivity and performance.
Training
It means a certification was issued by the department of
Tourism, that the holder is recognized by the Department, having
complied with the minimum standards for the operation of
establishment concerned.
ACCREDITATION
t is issued by the Local Government Unit, the effective of which
is December 31 of each year. This is a mandatory requirement and renewal should be done
January every year with grace period given by the LGU Licensing
Committee.
LICENSING
described as understanding ourselves, moderating
our responses, talking effectively and empathizing accurately,
building relationships of trust, respect and productive interactions.
PEOPLE SKILLS
This refers to the mastery of language or a number of
languages and the guide/escort tone and quality of the voice,
overall projection and language nuances (meanings).
COMMUNICATION SKILLS
This element aims to arouse the interest of the clients in order to
elicit positive responses and appropriate questions. It involves face-to-face and eye-to-eye contact, the proper way of
asking and answering questions and unobtrusive way of calling
people’s attention.
RAPPORT WITH THE CLIENTS
Knowledge of the history, civilization, society and way of life of
the countries to be visited is desirable. A familiarity with the local language and current events
pertinent to these countries will be of much held and projects an
image of professionalism.
KNOWLEDGE OF FOREIGN
CUSTOMS AND TRADITIONS
Stock knowledge acquired by the tour guide through research,
interaction with other guides and self study.
MASTERY OF INFORMATION AND
SKILLS
- SMILE
- DRESS PROPERLY
- BE PATIENT
- BE READY
- BE FRIENDLY AND COURTEOUS
- BE CALM AND POSITIVE
- BE PREPARED
- STUDY YOUR PEOPLE
- PROTECT OTHER SUPPLIERS
10.BE UNDERSTANDING, BUT FIRM
TEN COMMANDMENTS OF TOUR GUIDING
Tourism is a service industry, and as such, it must be service-
oriented. TRUE OR FALSE?
TRUE
Remember as well that being service-oriented is being
servants. TRUE OR FALSE?
FALSE
A tour may be rated as?
“outstanding”, “average” or “poor”.
tour guiding involving four
stages.
Pre-tour
Tour Proper
Crisis Management
Post Tour
consists of all the preparations necessary for the
arrival of the visitors.
PRE-TOUR
The second stage starts with the tourist arrivals and ends
with the tourist departures.
TOUR PROPER
Refers to the greetings of guests at the
gateway (airport/pier/bus station/village entrance-reception
area) and assisting them to move to their place of lodging and
to undertake the check in procedures.
RECEPTION
It is advisable not to prepare and memorize a short-list
information to impart. TRUE OR FALSE?
FALSE
Tour guiding techniques are developed and applied on the
basis of the tour cycle and must always be geared to
achieve the ultimate objective, which is ?
customer
satisfaction.
It is always advisable to report at least
30 minutes before the tour’s schedule departure time.
Reporting time
When boarding the passengers, the tour
guide must position himself in a strategic location, give an
appropriate greeting and count heads.
Boarding
They help tourists understand what is
unique about a city or region. They also introduce visitors to
sights and attractions they may wish to visit.
Tour Commentaries
These include introducing yourself and the
driver and a brief description of the day’s tour, designated
stops and points of interest en route.
Required
These are facts and figures on sites and
sights en route and walking tours.
Informative
These include all answers to questions posed
by the tourists.
Requested
These are adlib commentaries, jokes, witty
stories, legends and trivia.
Optional
Always alert the people of an approaching sight
of interest and give the appropriate commentary only when the
sight is visible to most.
While on Tour
Always supervise disembarking. Herd the
group and lead the people. Gather most of them before providing
the appropriate commentary onsite. Allow time for picture taking
and other activities such as use of rest rooms and trinket
shopping. Supervise re-boarding and always count heads.
During Stopovers
Before disembarkation, give reminder of the next
activity/movement and a thank you speech. When the clients
have disembarked, check each seat for items that may have been
left behind. Thank the driver.
End of Tour
procedures involve collection
of room keys and request for preparation of the personal charges by
the Front Office Cashier and the payment of these by the guests.
Hotel Check-out
The information required while onboard and in
transit to the airport, pier or bus station consists of reminders about
Send-off assistance
involves the correct and proper handling of any
and all extraordinary management situations that may arise
outside the ordinary routine during the delivery of the tour
itinerary:
CRISIS MANAGEMENT
consists of all post tour activities necessary to
close tour file.
POST TOUR
