Topic 7: Management of Change Flashcards
Why does the implementation of new IT systems cause challenges for organisations?
New systems can have dramatic and far-reaching consequences that are difficult to anticipate. The organisation may have to change its structure, make employees redundant, or require employees to retrain or relocate.
What is management of change?
Management of change is the strategy of senior managers to ensure that the introduction of a new IT system is successful. This includes helping employees understand and appreciate the benefits it will bring.
Describe three consequences of implementing a new IT system that are likely to be a cause of stress to employees.
Potential job losses as IT system performs tasks that were previously an employee’s responsibility
Mandatory retraining forces the employee outside their comfort zone
More IT skills needed - may not suit all staff
Expansion of role and responsibilities might not involve more pay
Fewer responsibilities, less job satisfaction - employees may feel their job has been downgraded.
New operational procedures can be confusing
New organisational structure and teams could disrupt friendship groups
New shift patterns and pay rates may disrupt home life
Closer monitoring and target setting - employees may feel spied on, or under more pressure to meet targets.
Describe two things that managers could do to reassure employees that they will benefit from the new IT system.
Provide appropriate training to ensure all staff understand the new system and what they are expected to do.
Highlight the opportunity to learn new skills and improve job prospects.
Show how the new system will make their role more efficient, or more interesting.
Describe two things that managers could do to reduce employees’ resistance to new IT systems.
Communicate with staff to stop rumours and give people the opportunity to express their concerns.
Involve staff in the development of the new system. For example, ask for advice on ease-of-use.
Try to avoid disrupting productive working relationships.
